Senior Payment Performance Manager
Expedia
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To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Senior Payment Performance Manager
Expedia Group’s Group Payments (EGP) team’s charter is to provide frictionless, secure and efficient payment experiences for our travelers and partners. For this, we provide a broad range of payment products/options and currencies to our travelers & partners, including all major credit cards, debit cards and a sizable portfolio of alternative payment methods.
The Payment Performance Sr. Manager will report into the Senior Manager Payment Performance, who owns and drives improvements to the performance of our global partner and traveler payment products and methods.
You will partner very closely with members of Product, Payments Business Intelligence, Payments Partner Management & Operations, Payments Technology, and several Finance, eCommerce, Demand & Supply partner stakeholders to deliver performance improvements to our Global Payments Platform.
In this role, you will
You will be part of a small team to programmatically assess the operational and financial performance as well as the partner and traveler experiences of our payment products and methods. Your team will lead the resolution of performance issues. You will identify and prioritize improvements to our payment products and experiences by helping prioritize opportunities and influencing the development teams responsible of delivering the work.
Programmatically and systematically identify and prevent product performance issues
You will partner closely with Payment Operations and Business Intelligence, Product and others to systematically identify product performance issues. You will leverage various monitoring and benchmarking tools to proactively look for product performance issues and improvement opportunities. You will serve as the feedback loop for the Product and Engineering team, you will take an active role in ensuring learnings are considered in the product idealization and development process. You will establish short- and longer-term plans to address significant product performance issues and opportunities.
Lead the resolution of product issues and improvement opportunities
You will take the lead with cross-functional team to triage issues that have significant partner, traveler, or business impact. You will partner closely with Payment Operations, Product, and External Partners to ensure these issues are assigned to the correct team/person and are resolved. You will collaborate closely with the Subject Matter Experts on these teams but ensure clear accountability and transparency. You will document, communicate the learning and recommendations.
Prioritize the work to systematically eliminate or prevent product performance issues
Based on the learning from the issues, you will work with EGP teams to systematically eliminate or prevent product performance issues. You will be responsible for the prioritization of engineering capacity dedicated to the product performance. You will partner closely with Consumer Product, Consumer Payment Ops, Engineering and Project Management to align priorities internally, if necessary. You will work with Payment Partner Management to prioritize the work externally with 3rd party payment partners and fintech’s. You will help both internal and external partners understand the traveler and business impact of these issues, you will communicate investigation results, corrective actions, and recommendations to EGP function leaders.
Drive the expansion of relevant payment products and traveler payment experiences
You will work closely with Payments Operations, Partner Management, Product, Payment Engineering, and others to expand existing payment product capabilities. You will identify and prioritize the deployment of incremental payment products and experiences by leveraging Expedia’s scalable and flexible payments platform.
Experience and Qualifications
Passionate about customer experience and product performance with deep knowledge of e-Commerce, B2B, and B2C payments.
Experienced in product management or analytics, driving business value through consistent improvements.
Proven success in stakeholder relationships and strategic program management, with clear accountabilities.
Skilled in navigating complexities, leading with simplification, agility, and collaboration.
Global payments experience with proficiency in multiple languages is a plus; ability to lead without formal authority and coach junior team members.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.This job is no longer accepting applications
See open jobs at Expedia.See open jobs similar to "Senior Payment Performance Manager" Travel Tech Essentialist.