Global Workplace Services
Expedia
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Job Description
The Global Workplace Services organization is looking for an experienced IT PM to be part of their Program Management team to drive increasingly complex technical projects requiring coordination within an organization. This team plans and manages the implementation of technology that enables Expedia Group’s global workforce to work from EG’s global offices, including service and corporate office locations. This role would also manage complex IT engineering projects that span both internal and external stakeholders. The Global Workplace Solutions team is committed to implementing technology solutions focusing on EG’s business needs, while making it easy for Expedians to do their jobs in a consistent, high-quality office environment.
The primary goal of a GWS IT Program Manager is to partner with the Real Estate function as well as other IT teams to plan and implement the technology and systems required to provide consistent office experience to EG’s global workforce.
You will do well in this role if:
You have 4+ years of experience in IT systems, in particular physical office technology including low voltage cabling and VTC technology
You have established a strong program management mindset and approach
You have a keen sense of project dynamics and how to continually tune and improve the project team's process to keep things running optimally
You are driven to create outstanding customer and partner experiences
You are good at understanding big problems and rallying a team to solve them
You recognize problems that you have the authority to solve but are also proactive in assisting with project issues outside of your control for both your projects but also the wider team's efforts
You proactively identify & mitigate risks to ensure success of the program
You understand servant leadership and have a growth mindset
You have successfully worked with engineering and/or suppliers to turn complex business requirements into clear and comprehensive designs or specifications
You have a track record of delivering projects on time, in budget and to the expected level of quality
Functional/Technical Skills
Develops project schedule, defines timeframe, and prioritizes tasks to achieve project milestones and deliver intended objectives
Identifies the type of resources required to support a project, and makes recommendations for specific people, technology, partners, etc
Monitors progress to meet project milestones, timelines, specifications and requirements.
Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule
Gains stakeholder trust by effectively addressing their concerns to further long-term interests
Helps customers explore and understand their wider business challenges in the context of the project/program
Builds understanding of current business processes, objectives and challenges to suggest solutions and improvements
Learns how to leverage knowledge of current business environment & objectives to guide program delivery and outcomes
On-going vendor management including regular reviews and performance management
Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) and impact to the business by correctly and clearly answering routine questions
Cross team collaboration – engagement and management of multiple partner teams to enable execution of a successful project
Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages)
Considers and understands the audience’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language
Builds clear, concise and well-structured functional material (e.g., policies & procedures, guidelines, presentations, messages) and recommends improvements to existing material
Communicates a compelling rationale and narrative to peers and partners
Actively seeks diverse feedback on work and anticipates feedback to address it proactively
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.