Communications Specialist
Expedia
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Communications Specialist
Introduction
We are seeking a strategic and detail-oriented Communications Specialist to join Expedia’s B2B Communications team within Commercial Operations. In this role, you’ll own the creation and execution of clear, consistent, and brand-aligned communications that support our global customer experience. You’ll collaborate closely with cross-functional teams—including Product, Legal, and Compliance—to deliver high-impact communications across digital platforms. Your work will help ensure our messaging is not only informative and accessible but also reinforces our brand reputation and business goals.
A supporting level team member starting to support content strategy for a group and/or line of business. Contributes to content marketing briefs and plans, and supports content marketing project management. Carries out day to day tasks with close supervisory review.
In this role, you will:
Collaborate with cross-functional teams—including Product, Legal, and Compliance—to ensure all customer-facing is clear, cohesive, aligned with business goals and adheres to brand standards.
Create clear, concise, and well-structured communications, including policies, procedures, guidelines, and customer notifications.
Write, edit, and publish communications and content for global audiences for distribution across digital platforms, emails, FAQs, and customer announcements.
Execute communication projects in alignment with timeline, task prioritization, and stakeholder coordination.
Ensure all communications aligns with brand voice, tone, and visual identity, and is optimized for usability and discoverability.
Leverage data and customer feedback to evaluate communication effectiveness and continuously improve communication strategy. Familiarity with performance metrics and data-driven decision-making.
Experience and Qualifications:
Skilled in writing for digital platforms, localization, and self-service environments.
Comfortable working in a fast-paced, globally distributed organization.
Experienced in managing multiple projects with minimal oversight.
A collaborative team player with strong interpersonal and stakeholder management skills.
Able to work independently, adapt quickly to changing priorities, and deliver high-quality content under tight deadlines.
Bachelor’s degree in Communications, Journalism, English, Marketing, or a related field (or equivalent experience).
2+ years of experience in communications or technical writing.
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Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.