Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

L&D Trainer

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Introduction to the Team

The L&D team is responsible for facilitating learning experiences in a job-specific area and for on-the-job capabilities needed for TPSP’s global footprint. We manage the activities involved in the preparation, delivery and assessment of training and development solutions for Expedia Group TPSP. The team collaborates with Instructional Designers, Operations and Quality Assurance representatives to improve performance. The ideal candidate will be a self-starter with a passion for talent development, a high level of flexibility, commitment, and the ability to train and coach within a high paced customer centric contact center environment.

TPSP provides the platform and services to handle the service requests from travellers across the multiple brands of Expedia Group, in all locations. This role will partner with the global team, supporting team members, interacting with internal customers (employees) of all levels and external vendors in delivering our products and services.

In this role, you will:

• Facilitate training to support global TPSP initiatives for different Line of Businesses

• Manage the learning environment: in person and virtual learning and create a positive learning environment in which participants feel safe to try new skills

• Prepare for training delivery by reviewing materials and participant needs

• Facilitate training using various learning methods to meet the needs of learners and the curriculum. Encourage participation and builds learner motivation

• Deliver constructive feedback to encourage self-discovery and continuous learning

• Ensure learning outcomes by checking for understanding and skill acquisition and report findings and make recommendations to aid decisions making

• Manage projects as assigned by the Learning Team leadership

• Establishes and maintains positive working relationships with agents, peers, management, corporate, and partners

• Report performance of training classes, conduct training needs analysis and plan interventions for performance improvement

Experience and Qualifications:

• Training: Facilitating adult learning solutions in a contact centre environment preferably within the travel industry

• Communication: Exceptional written and verbal communications skills; ensures the intended message is communicated clearly and in ways that meet the learner’s needs

• Strong organization skills: The ability to develop plans and set priorities; manage multiple priorities at one time

• Problem solving: Analytical problem-solving skills; linear and logical troubleshooting skills

• Business judgment: Ability to demonstrate good judgment and proactive problem-solving methods

• Learning theory: Can apply principles of adult learning theory to learning experiences

• Trust Each Other: We are all Expedians. We are accountable to each other to deliver on our commitments, and we will trust our team members to help get it done

• Traveller Focus: Promote a strong disposition to Traveller advocacy. Convey to the trainees how to passionately meet or exceed traveller expectations

• Embodies Expedia Inc. values and beliefs and shares these both internally and externally

• 2 years + experience in contact centre

• Travel knowledge: Minimum 1 year experience in the travel industry

• Good knowledge of Data dashboards, LMS, MS-Excel and PowerPoint

• Willing to work in rotational shifts and weekends as required by the business

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.