Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Collector

Introduction to team

Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

This is an entry level financial operations role that exists to support the collection or recovery of monies due to Expedia Group from partners or suppliers. You would work with local teammates and market managers across the organization to research and resolve payment related issues.

In this role, you will:

• Crafts relationships with our partners to collect their debt, mainly by phone, but also via email or chat

• Effectively builds relationships and collaborates with business partners internally and externally to improve processes and meet departmental expectations, deadlines, and targets

• Direct interaction with external customers and partners but has limited scope, and is transactional in nature

• Able to discuss invoice disputes/queries with various departments from client’s side to determine ways to reach agreement and mutual satisfaction

• Persuades the client to switch to company’s preferred payment methods

• Receives routine information requests and ensures information is accurately retrieved, formatted, and distributed to the requestor

• Understands company polices related to confidential information and ensures all data privacy guidelines are followed when distributing financial and personal information

• Uses basic information management tools (e.g., online folder management system, paper/hard copy files) and system data queries, and follows prescribed processes to retrieve requested information

• Utilizes standard filing systems and processes to store information/files

• Shows an active interest in own work and suggests improvements to current ways of working

• Demonstrates motivation and drive to perform tasks until personal goals are met and desired results are achieved

• Executes tasks in a timely manner without being asked; independently drives work to completion with minimal instruction

• Accurately keeps track of details and deliverables

• Assesses the relative importance of tasks and activities assigned

• Begins to apply judgment, with support, to make trade-offs on time and resource allocations when faced with competing demands

• Utilizes resources to complete tasks; tracks own efficiency using reports and tools

• Begins to distinguish between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality

• Demonstrates attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery

• Identifies areas where efficiency and process improvement are needed within own work area

• Supports process improvement by implementing ideas and approaches presented to them

• Investigates and applies existing, defined solutions to known issue types, based on process and data

Experience and qualifications:

• You have a minimum of 1-2 years of sales experience (hospitality/banking)

• Negotiation skills

• High School diploma or equivalent related experience

• Functional/Technical Skills

• You are known to take initiative (e.g., proactiveness, problem solving, "go get what's next")

• You possess good time management skills (e.g., prioritization, attendance, timeliness)

• High attention to detail (e.g., quality assurance, peer review

• Communication skills (e.g., verbal, non-verbal, written, listening)

• Technical skills (e.g., ERP Systems, Excel)

• Basic industry knowledge preferred but not required

• You can provide a high level of customer service skills (e.g., stakeholder management, conflict resolution)

#LI-KW1

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.