Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Customer & Market Insights Analyst

The Traveler Business Team has a mission to deliver the most convenient, rewarding, and memorable ways for people to travel and explore the world. This division has responsibility to build and drive the growth of our global consumer business across our Expedia, Hotels.com, Vrbo, and Portfolio brands, and across all our lines of businesses including Hotels, Vacation Rentals, Air, Car, Packages, and Insurtech.

As a Senior Customer & Market Insights Analyst on Expedia's Global Markets team, you will support the growth of key LATAM markets by leading and/or collaborating on multi-disciplinary initiatives, whether through data or implementing business processes. It is critical for you to be comfortable working with complex data and to be able to effectively communicate useful findings. You must be willing to go deep, navigate through ambiguity, and work in an environment where you must partner with multiple local and global stakeholders to achieve success. Your business acumen, discernment, and analytical skills will be put to the test as we bring on new initiatives and optimize existing marketing initiatives.

Key responsibilities include owning discrete pieces on audience pertinent initiatives, actions, analysis, and charting out the vision of the path forward. Working with channel owners, business analysts, market managers and internal teams to ensure data-integrity and to develop useful reporting and recommendations. This role will rotate across various channels & perspectives of our business—providing you broad exposure to Expedia and the fundamentals of analytics, product, and marketing!

In this role, you will:

• Own day-to-day activities for critically important trading and performance initiatives and be responsive to constantly evolving business needs

• Drive smarter data-driven useful insights on how to optimize business and be comfortable doing teardowns to rethink business executions

• Build models to effectively value decisions and opportunities that the business will be confronted within environments under constant change

• Manage internal relationships with key channel and business owners and other analysts to complete business

• Communicate cross functionally (internally and externally) to socialize insights and initiatives on behalf of the LATAM global markets team

• Build alignment between data science, product, analytics, and marketing teams on program plans

Experience and qualifications:

• Bachelor’s in business, engineering, economics, statistics; or equivalent related professional experience

• 3 years' minimum experience in a customer market insights or similar analytical role

• E-commerce, Internet, travel, or consumer/retail experience a plus

• Proficiency in English required, Spanish a plus

• Advanced proficiency in Excel; the ideal candidate will also have familiarity with A/B testing, Tableau, and SQL

• Adept problem solver who supports a test-and-learn and data driven decision making culture

• Has a ´get it done´ operational approach, with excellent analytical and problem-solving skills

• Able to articulate concepts and ideas to inform stakeholders

• Collaborate cross functionally while displaying strong interpersonal skills to adopt and champion change

• Curious to learn, with a growth mindset

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Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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