Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Planning & Product Operations Manager

Introduction to team

Expedia Group Product Planning and Operations Team is dedicated to optimizing the intersection between Product, Technology and Design, translating strategic priorities into tangible delivery roadmaps. We build value for Product and Technology Leaders by establishing governance, processes and rhythm of business ceremonies, driving trust, visibility, accountability, and ownership. We are responsible for designing and implementing streamlined planning processes using common frameworks and tools that are adopted across all of EG to identify dependencies, secure resources, visualize roadmaps, contextualize OKRs (Objective and Key Results) / KPIs (Key Performance Indicators), and effectively deliver committed work quarter over quarter.

The Product and Technology Division has sixteen Level 4 and three Level 3 teams that require Product Planning and Operations support. As the Planning and Product Operations Manager for Growth, Acquisition, and Traveler One (GATO), you will be accountable for driving planning best practices and facilitating rhythm of business ceremonies that enable executive decision-making. You will be a highly effective communicator with a passion to enable and guide the direction of the GATO team in close partnership with Product, Tech, Design and Strategy leadership.

This role will focus on providing Planning and Product Operations support to the Shopping Product and Tech teams within Traveler Product. You will partner with stakeholders across all levels of seniority in helping 1. Drive the annual and quarterly Planning processes, 2. Enabling the rhythm of business within the org, 3. Identifying and rolling out Product Operations best practices across the org.

You will be fully embedded within the Operations, Planning, and Execution team within the Enablement org. Our team is split across Seattle-London-Austin. We love to improve things, simplify processes, and drive value wherever we can. We also like gifs.

In this role, you will:

• Own EG’s quarterly planning process, governance, and tooling implementation for your assigned teams, delivering operational excellence across all Product, Tech, and Design teams
• Fully align your teams to EG’s strategic priorities by embedding planning best practices across all touchpoints in collaboration with partner functions
• Enable teams to define, plan and deliver world class features, products and platforms
• Facilitate long-term capacity allocation planning and roadmap sequencing of strategic priorities
• Facilitate cross-team dependency mapping, enabling roadmap commitment decision-making
• Manage risks/constraints and influence overall delivery timelines for planning milestones and gates
• Provide Product with a holistic portfolio view, celebrating wins, flagging risks and escalating blockers
• Drive high quality Jira data standards, coaching stakeholders on best practices
• Build effective training and knowledge-sharing programs/materials that enforce and reaffirm Planning processes
• Perform carry-over analysis quarter to quarter for your assigned teams to iterate and improve quarterly planning
• Partner closely with internal and external Product, Tech, Design, Strategy, Analytics, Program Management and Business Operations stakeholders and leadership
• Lead communications and relationships with partners throughout the Expedia organization
• Define and embed product ops best practices within your teams, providing clear visibility into roadmap delivery health and OKR/KPI performance and ensure they are effectively communicated
• Facilitate Product and OKR/KPI review ceremonies
• Identify product process, governance, tooling and feedback loop opportunities, partnering with accountable stakeholders to deliver continuous improvements
• Proactively identify areas of operational improvement with your team, building solutions that we scalable cross-team

Experience and qualifications:

• Bachelor's in Computer Science or related technical field; or equivalent related professional experience
• 6+ years of experience as a Technical Program Manager / Product Manager / Product Operations Manager
• Excellent interpersonal skills
• Self-starter, accustomed to working in a changing environment
• Experience building capacity plans, performing data analysis, and influencing senior leaders to make prompt decisions based on said plans and analysis
• Validated experience designing and implementing effective planning processes and operations systems
• Strong ability to drive discussions among multiple business and technical teams to scope and schedule Product & Technology workstreams
• Experience collaborating with Developers, Technical Product Managers, UX Designers, Product Managers, Engineers, and other team members from broad cross-sections of organizations
• Experience leveraging data visualization tools to help influence stakeholders
• Understands and participates in the product/tech development lifecycle
• Understands when to apply Agile methodologies vs. traditional methodologies to achieve the best development outcome
• Proven ability to define and develop outcome-driven programs
• Can clearly communicate process and program impact, benefits, and changes to stakeholders to improve knowledge, change attitudes and behaviors, and improve the working conditions and quality of life for affected teams
• Thinks holistically to find opportunities around policies/ processes to increase efficiency across organizational boundaries
• Aids with a whole-systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are found and accounted for
• Assesses bottlenecks in work processes within teams to streamline and simplify workflows
• Gains stakeholder trust by effectively addressing their concerns to further long-term interests
• Confirms comprehension and understanding of complex information and impact to the business by correctly and clearly answering routine questions
• Creates clear, concise, and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages)
• Considers and understands the audience’s specific needs and comprehension level to find the right message and delivery method, limiting or explaining technical language
• Communicates a compelling rationale and narrative to peers and partners

The total cash range for this position in Seattle is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.