Infrastructure & Enterprise Engineer II
Expedia
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Infrastructure and Enterprise Engineer II
This position participates as a senior member of the Expedia Group Reliability Operations team. Here you are responsible for 24x7 operational support to one of the largest eCommerce companies in the world. As an Engineer II you will play an integral part in the team’s ability to respond to and resolve major service impacting events. This challenging position will yield incredible experience to those interested in job responsibilities that focus on restoring service to our customers and employees in a fast paced, cutting-edge environment.
What you'll do:
Drive the resolution of major incidents to the quickest possible service restoration
Collaborate with operational and development support teams, along with other business partners and customers to achieve your goals and drive improvement
As a well-rounded and skilled technologist, you’ll also help directly repair impacted services where the opportunities exist
Serve as the first level of escalation for issues in the Expedia Group production environment
Play a key role in maintaining high availability for multiple online travel websites, leveraging a variety of monitoring and support tools to help diagnose and triage issues
Develop internal tools and process improvements in both proactive and reactive setting
Provide timely and accurate communication to internal stakeholders and external business partners via outage notifications
Learn and stay current with standard e-commerce and travel industry technology
Troubleshoot and triage complex technical issues spanning multiple teams and areas of responsibility
Collaborate with teammates and technical teams across the globe to bring together critical incident details including post-incident action items
Be a phenomenal teammate
Help the team learn and improve by delivering and sharing data, insight, analysis to help drive improvements
Who you are:
5+ years working experience in 24/7 incident response type environment
Demonstrated ability to expertly navigate major incident pressures and use times of stability to drive improvements and solve problems
Experience managing resources in AWS through both console and other management tools, including identifying / terminating degraded resources and other triage methods
Ability to troubleshoot large, complex systems with an eCommerce emphasis
Deep understanding in support of Microsoft Server OS versions, Linux Operating systems, as well as Cisco and other Network OS types as well as Load Balancer / Firewall concepts
Medium level scripting skills in languages with a focus on automation and orchestration of operational support activities
Experience with diagnostic and logging tools, previous Splunk usage a strong plus
Effectively communicate technical issues in a non-technical manner and engage with a globally distributed team of technically diverse individuals
Experience or certification in ITIL V3, Agile, Lean practices preferred
Good communication, analytical, and problem-solving skills
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.