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R-92089 Partner Growth & Agility Associate - Account Management, Lodging - Mandarin/English Language (Kuala Lumpur)

Expedia

Expedia

Sales & Business Development
Petaling Jaya, Selangor, Malaysia
Posted on Oct 24, 2024

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Partner Growth & Agility, Competitiveness Agility Team primary responsibility is to ensure that Expedia Group’s hotels, and all accommodations types in our high demand APAC markets have great rates and room types available for the Expedia Group travelers (including travelers from B2B Demand Partners) at all times.

The Partner Growth & Agility, Competitiveness Agility Team will also continuously work with Expedia Group’s hotel and accommodation partners to help them improve their end-to-end competitive position taking the most from their participation in the Expedia marketplace. You will work as part of a team, with the primary goal of improving the conversion rate for our high-demand markets.

You will closely work in collaboration with other in-market account management teams to ensure the right and competitive conditions across high demand markets and ultimately provide the best product on EG-branded sites as well as those of our B2B Demand partners.

In this role, you will:

  • This is a predominantly phone-based role, and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:
  • Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion
  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
  • Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand Asia Pacific markets
  • Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace and make the mutual business more sustainable over the partners’ lifecycle
  • Re-establish core fundamentals to re-engage with dormant hotel partners
  • Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness

Experience and qualifications:

  • Bachelor's Degree in a related field; or Equivalent related professional experience
  • Proficiency in Mandarin language and English. Additional language proficiency is a strong plus
  • 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
  • Passionate and enthusiastic about the travel industry and enjoy talking to hotel and accommodation partners throughout the day
  • High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
  • Growth Mindset: hungry, determined, motivated, willing to take action, results-focused and strong agility to move quickly across different priorities, projects and multi-team relationships
  • Strong organization and time management skills, rigor, attention to detail
  • Proven follow-up/persistence when facing challenging situations
  • Comfortable with being a pioneer and working through ambiguity, figuring things out.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.