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Collections Supervisor

In this Collections Supervisor position, we are looking for a highly motivated, goal-oriented individual with great language and people leadership skills, who carries a positive attitude towards challenges.

You will be responsible for leading as well as participating in the daily processes of the Collections department for your market and team. You will ensure collections tasks are completed timely, provide task priorities to the team, help with critical problem resolution, assist in leadership responsibilities, and ensure company and departmental policies are followed.

Read on to see if your skills are the right fit for this fulfilling opportunity!

What you'll do:

• Collaborate with a diverse and distributed team to innovate processes, strategies, and procedures

• Assist with problem resolution and leadership responsibilities

• Assist the team to prioritize daily tasks

• Contribute with global teams and corporate contacts on raised issues

• Lead and mentor the team on performance and personal development

• Supervision and performance of daily collection department functions, including assignment of work queues, management of critical cases escalation and monitoring of collector workloads and performance against metrics

• Responsible for coordinating staff, including but not limited to fielding questions, providing task priorities, and problem resolution

• Actively participate in interviewing and hiring employees

• Lead and coach team applying formal performance reviews and one-on-ones while leading by example

• Use various applications and tools such as Sidetrade, Avaya CMS, Partner Central and the Microsoft Suite of products

Who you are:

• Must be fluent in English. Spanish is not mandatory but desirable

• Bachelor’s in any related field; or equivalent related professional experience

• Solid experience in managing people

• People orientated and leader by example

• Positive attitude, goal-oriented, diligent and organized

• Pro-active, data driven and customer centric

• Problem solver

• Resilient, able to work in a fast paced and changing environment

• Solid understanding of basic programs including Excel, Word and Outlook

• Analytical and mathematical skills

• Excellent verbal and written communication and negotiation skills

#LI-KW1

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.