Director, Account Management, InsurTech
Expedia
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Director, Account Management, InsurTech
If you seek a collaborative, exciting, and fast-paced environment and are passionate about the traveler journey, you will love Expedia Group's Global InsurTech team! Expedia Group's InsurTech team seeks to offer innovative products and solutions that drives our mission to provide: “Peace of Mind to Every Traveler, Everywhere.”
The Account Management team plays a key role in building and optimizing our partnerships with leading travel insurance supply partners. As a Director, Account Management, you will be responsible for leading the negotiation, management, and performance of these critical supply partnerships. In this role, you will drive high‐impact projects and complex analyses that support the organization’s mission and contribute to financial performance through significant direct P&L impact.
What You Will Do:
Lead complex global account relationships, including C-level stakeholder management and cross functional partner teams
Lead complex contract negotiations and contract performance with effective influence; become a resource / coach to other team members on contracting principles to continue raising the bar
Apply data-driven commercial acumen in building strong partnerships; conduct broad analysis (e.g., pros/cons, cost/benefit, risks, resources, timing) to determine viability of alternative tactics and solutions
Drive performance with our supply partners to achieve P&L targets; enable initiatives that drive traveler and business impact within timelines
Monitor key metrics for every supply partner (NPS, attach rate, monetization, claim frequency, paid claim rate, profitability, and more)
Define, develop, and maintain tools/processes to optimize performance (SOPs, SLAs, supplier performance dashboards, etc.)
Coach and lead team to organize transparent and effective business reviews, including weekly supplier calls, MBRs, and steering / executive committee meetings
Uncover new growth opportunities with our supply partners (new products, new experiences, new markets, etc.)
Cultivate relationships and work effectively cross‐functionally across the organization to support, address, and drive broader business initiatives including technical issues and regulatory/compliance concerns
Build deep industry expertise as a subject matter expert and seek out opportunities to grow EG’s reputation within the industry as a thought leader
Who You Are:
Natural relationships and possess strong interpersonal and communication skills and ability to work with a wide range of partners with varying backgrounds
Strong problem solver with excellent analytical skills and a bias for using data to drive decision making
Negotiate creatively and can think both strategically, "big picture," and operate in the details
Have the rare mix of intelligence, integrity, verbal agility, and tact, which allows you to rapidly earn the trust of internal and external partners
Consistently deliver results through diverse, complex teams
An excellent communicator and influencer with strong organization / prioritization skills
Comfortable with high pressure situations and ambiguity
Have a bias to action with a voracious get-it-done attitude
Have a passion for continuous self-improvement and learning
10+ years relevant work experience in a travel consumer, insurtech, fintech, or insurance environment, with exposure to account management, supply strategy, and/or management consulting
Have flexibility to travel up to 25% of the time
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
This job is no longer accepting applications
See open jobs at Expedia.See open jobs similar to "Director, Account Management, InsurTech" Travel Tech Essentialist.