Fraud & Risk Investigator I

We are an extraordinary team of investigators focused on the manual review of potential fraud transactions. We review these transactions to figure out the risk involved with the transactions with a goal of preventing fraudulent transactions from going through. We are looking for new members of our main line of defense against fraudulent activity. Fraud investigators are primarily responsible for reviewing individual transactions and making a decision based on the information available. We are team that values varied strengths and recognize the importance of individual contributions.

What you'll do:

• You will assist the team in preventing fraud, providing a benefit to both the company and our customers

• Work independently of other investigators while still chipping in to the overall goals of the team and department

• Provide an in-depth analysis of transactions in order to evaluate the fraud risk involved

• We want someone to assist with special projects both inside and outside the queue, when required

• Assist in identification and reporting of bugs or issues impacting the team

• Research transactional and customer records to link unidentified transactions and accounts to known fraudulent activities

• You may execute standard SQL database queries to retrieve data and produce standardized reports

• May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity

• Continue to grow in skill and understanding the current fraud trends

• May assist with or perform special projects in a timely manner, as requested

• Maintains or exceeds required performance standards

• Strong internet research, Microsoft Office, and overall PC skills; SQL experience is an added benefit

Who you are:

Does the prospect of a constantly evolving job with multiple avenues of approach sound appealing? If you are an individual who has a detail-oriented approach to life and a desire to continue growing and improving, then the Fraud Investigator job may be right up your alley!

• To be considered, internal candidates should be consistently meeting or exceeding performance expectations in their current role

• You are someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture

• You have a background in research or investigation

• We are seeking for someone with a proven customer service, organizational, and analytical skills

• You should have strong communication skills, self-motivation, and results-oriented approach

• Confident in making instinctual decisions with little or no supervision

• The ability to self-motivate and strive for improvement both in yourself and those around you

• Able to work a flexible schedule that may include evening and weekend hours

#L1-KW1

The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.