If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Sales Operations Manager - Commercial Strategy

Looking to join a team that relentlessly strives for better, has a bias to action, aims to simplify everything and is passionate towards the operational side of sales? Are you a process-driven professional with a hunger to improve the status quo?

Expedia Partner Solutions’ global sales operations team is looking for a Sales Operations Manager who will drive the effectiveness and efficiency of our sales teams through close collaboration with various functions to review, improve and implement our sales processes.

What you’ll do:

Own the sales process component (‘the what’) of the Sales Blueprint by:

• Reviewing the sales cycle and process - does it reflect the needs of the organization and put our partners at the centre of our decision-making?

• Establishing what can be improved and working closely with key stakeholders to enable changes in our sales process, especially with the Salesforce.com product and technology team to ensure the system is aligned

• Streamlining the sales process by proactively proposing new processes, prioritizing automation and sharing best practices

• Flagging problem areas and recommend next steps so sales teams can be more efficient

• Analysing data and using key metrics as well as stakeholder feedback to measure effectiveness and uncover areas for improvement of the sales process.

• Driving adoption and compliance of the concepts defined in Blueprint

• Implementing a regular and ongoing cycle of updating the blueprint sales process based on business changes, insights, and feedback to ensure the blueprint remains relevant in our fast-growing business

• Updating documentation and driving communication of changes on a regular cadence

• Maintaining and supporting the process for the termination of our lowest tier of unmanaged accounts

• Maintaining and supporting sales compliance initiatives

• Reviewing and establishing the documentation and implementation of sales process exceptions

• Supporting ad-hoc initiatives as required

Who you are:

• Prior experience in sales operations and process improvement in a B2B organization and/or travel industry (Six Sigma certification or any other process certification is a plus)

• Robust understanding of Salesforce.com and how it can enable and add value to the sales cycle (Salesforce certifications are a plus)

• Ability to think like a salesperson and understand the B2B sales process and the opportunities and challenges surrounding it

• Strong ability to simplify complex operations and data and effectively communicate this to leaders across all levels of our organization

• Knowledge of how to develop project plans, define timeframe and prioritize tasks to achieve project milestones and deliver intended objectives.

• Knowledge to identify the type of resources required to support a project and make recommendations for specific people, technology, partners, etc.

• Drive to monitor progress to meet project milestones, timelines, specifications, and requirements.

• Drive to develop high-standard goals, ideas, and initiatives and derive satisfaction from executing them

• Ability to influence and build consensus among internal teams

• Highly collaborative spirit and able to work across many functions and build rapport quickly

• Desire to both see and execute the bigger picture and get into the details of required activities

• Experience working in a large matrix organization with a fast pace of work

• Ability to manage complexity and competing priorities

• High energy and results-focused (short-term and long-term vision)

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.