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Senior Manager, Customer Analytics

Expedia

Expedia

Customer Service, Data Science
Multiple locations
Posted on Tuesday, June 25, 2024

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Senior Manager, Customer Analytics

Are you passionate about data and analytics? Do you want to be at the forefront of a truly customer-centric organization?

We are looking for a Senior Manager to join our Customer Analytics Team. As a core member of our team, you will be working with data and applying advanced data science techniques in a fun and stimulating environment. There are a variety of exciting projects that you will work on to drive business strategy. Your insights will be used to enhance our customer value proposition, improve customer acquisition and engagement, drive customer lifetime value, deliver an amazing customer experience and better understand customer behavior across multiple brands owned by Expedia Group. This is an exciting opportunity for a team-player who wants to be a central part of a truly customer-focused team!

The successful individual will be able to work with minimal instruction and oversight, enjoy working on multiple tasks and projects at the same time and own projects end to end. Critical to your success in this role is a love of data (we love data!) - developing insightful analysis that you communicate in a clear and compelling way.

What you'll do:

  • Apply advanced analytical techniques, statistical knowledge, machine learning, and big data handling skills to support our commercial stakeholders’ decision making
  • Use your creativity and commercial acumen to translate business problems into structured analytical questions, and choose the most appropriate methodologies to answer these questions
  • Own the relationships with our Marketing stakeholders and work autonomously to prioritize and execute on the most impactful analytics projects
  • Influence partners and senior leaders through communicating across various levels of the organization using clear and compelling storytelling and presentations
  • Prioritize multiple tasks and workstreams simultaneously and own projects end to end

Who you are

  • Bachelor's, Master’s, PhD; Mathematics, Science, Statistics, Economics degree; or equivalent in related professional experience
  • 8+ years experience in a similar analytical role
  • Strong SQL skills; demonstrated experience of using R/PySpark to structure, transform and visualize big data, and a willingness to learn new frameworks and languages required for the task
  • Experience directly managing a team or demonstrated leadership skills
  • Display a true passion for data and analytics as well as possessing a strong commercial awareness
  • A high performing individual contributor who consistently applies – and often enhances – the analytical capabilities, principles and playbooks to solve complex business issues and opportunities
  • Develops and drives significant and sustained change and performance improvement from data driven insights in a number of different areas or contexts
  • Experience partnering with senior management and collaborating with other teams (e.g. Product, Engineering, Strategy, etc.) to deliver projects
  • Experience of developing, and delivering, presentations that help people understand the insight from sophisticated analytics
  • Ability to perform in a high-pressure, dynamic environment and be comfortable with a high level of ambiguity.

The total cash range for this position in Austin is $173,000 to $242,500. Employees in this role have the potential to increase their pay up to $277,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.