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Client Success Manager - Media Solutions (1 year contract)



Marketing & Communications, Customer Service
London, UK
Posted on Monday, June 24, 2024

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Do you want to join an extraordinary media sales and marketing organization?

Expedia Media Solutions is looking for a highly motivated Client Success Manager to join us on a 1 year contract. We are the advertising division within Expedia, Inc., and we offer our marketing partners advertising solutions to reach the Expedia, Inc. audience.

If you are cool under pressure, approach challenges head-on, and enjoy teaming up with a hardworking and diverse group of colleagues and clients, then we would love for you to come and work with us!

As a Client Success Manager, you will be an integral member of a operations team working on campaigns composed of strategic and/or named accounts throughout the display campaign lifecycle.

This is a 1 year contract, starting in July/August 2024.

What you'll do:

  • Partner with Sales and clients liaising with other teams on campaign creative and production strategy.

  • Advise clients on creative analysis based on Expedia data and insights, trends in the industry, and competitive analysis for achieving their campaign goals.

  • Coordinate campaign production tasks with preferred vendors.

  • Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign.

  • Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations Team using vendor resources for appropriate tasks.

  • Conduct advanced troubleshooting as needed, and assist team members with troubleshooting of production, delivery, or billing challenges.

  • Propose and implement optimization strategies if necessary to improve campaign performance or delivery.

  • Collaborate with Sales to provide post campaign creative analysis.

  • Participate in calls with clients to review and discuss campaign performance and results.

  • Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top-quality service.

  • Actively engage in team projects to drive operational efficiency and results.

  • Assist with training and on-boarding new team members.

Who you are:

  • Someone with previous account management/ client success management experience

  • Bachelors and/or 2+ years previous experience in advertising or marketing with knowledge of the online advertising/marketing and travel industry - digital media buying models, digital campaign measurement, ad serving, third party tracking, targeting, etc...

  • English is required. Additional languages are a plus.

  • Experience working with MS Office applications and intermediate Excel skills required.

  • Demonstrated project management experience.

  • Experience working in a global, multi-cultural organization.

  • Experience with Salesforce, JIRA, Google Ad Manager and Tableau strongly preferred.

  • Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease.

  • Excellent at communicating and successful with setting expectations.

  • A love of meeting – and beating – deadlines.

  • Strong organizational skills: attention to detail, diligence and follow-through, creative problem solver, effective time manager.

  • You are able to build strong partnerships and can coordinate across other teams and functions.

  • You have a growth mindset.

  • You can excel in a fast paced and dynamic environment.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.