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HR Operations Analyst



IT, People & HR, Operations
Madrid, Spain
Posted on Tuesday, June 11, 2024

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HR Ops Analyst

Reporting to the Associate Manager for Regional Ops, the role is responsible for providing support throughout the employee lifecycle journey for employees based in Southern Europe region, and maintain Tier 2 operational support for stakeholders and employees.

What you'll do:

· Respond to stakeholder requests in an accurate, timely and professional manner.

· Develop the skills necessary to help customers understand business challenges.

· Seek to continue building understanding of the organization's processes, objectives and challenges and their impact on the business.

· Seek to understand the HR technical area (HRIS, Talent Management) and their application within the company, and develop familiarity with relevant internal policies and procedure.

· Learn about designing, implementing and administering process, programmatic or system solutions.

· Seek to understand knowledge of HR technical/professional area best practices and their unique application to the company.

· Assist with developing standard processes or protocols.

· Learn about vendor management and product/service delivery quality standards.

· Learn about project timelines and a schedule of tasks to achieve project milestones.

· Assist to keep relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.

· Help coordinate stakeholder input and collaboration efforts for solutions to issues.

· Begin to think about how, why and when policies/processes are standardized.

· Assist with tasks and/or help to provide data to support implementation of holistic solutions that forge linkages between structure, people, process and technology.

· Seek to understand key performance indicators related to own work and the importance of metrics in defining success (e.g., efficiency and effectiveness).

· Acquire a basic understanding of how the department operates and fits into the larger organization.

· Build awareness of the policies, practices, trends and information that impact the organization and its customers.

· Build basic understanding of the financial impact of decisions/solutions on the organization and its customers

Who you are:

· Experienced in a fast paced, changeable environment (desirable to have previous HR experience)

· Up to date knowledge of employment law for your locations

· Basic understanding of HR processes (e.g. onboarding, payroll processing, local legislations)

· Passion to work and develop career in HR

· Fluent in written & verbal English and Spain; understanding of Italian preferred

· Knowledge of Workday, ServiceNow (or similar case management system) and Payroll administration very desirable

· A highly customer-oriented approach, committed to achieving excellent levels of customer service

· Excellent organizational skills

· Articulate and fluent communicator

· Collaborating and working well together with others, ability to establish relationships at all levels

· Demonstrates a can-do attitude, and is pro-active and professional in all client contact

· Must have attention to detail and ability to prioritize tasks

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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