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Loyalty Program Economics Manager

Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveler and our partners, and a curiosity for what makes them tick?

At Expedia Group we aim to be the most rewarding place to book travel. In 2023, we launched One Key in the US market, a single loyalty program across our brands. We are looking for a Loyalty Program Economics Manager to join us and be a key part of driving performance from our loyalty program.

This role is based London and reports to the Director, Loyalty Programs within the Traveler Engagement and Loyalty (TEaL) team.

What you'll do:

• Understand business economics, manage P&L and know how to optimize for profitability

• Bring your experience from previously having worked on a complex loyalty program or platform

• Create and manage ongoing reporting and performance analyses to deliver insights and provide data driven recommendations that maximize short- and long-term member engagement and growth

• Identify opportunities to fine tune loyalty economics to drive profitability

• Develop and leverage an in-depth knowledge of loyalty data structures and definitions and other complimentary data sources

• Build financial business cases alongside the finance team for loyalty value proposition testing and evolution

• Review analysis and provide inputs for financial forecasting

• Partner with our third-party actuaries to understand program trends, model inputs and use their expertise to improve business performance

Who you are:

• An analytical mindset and comfortable with using data day-to-day

• A real passion for understanding and solving traveler problems using data and insights

• The ability to work cross-functionally and influence others

• To be adapt at tackling unstructured problems and finding solutions

• Ability to perform and prioritize in a dynamic and ever-changing environment

• To be a dedicated, high-energy, creative, self-starter looking to have a significant impact on business

• Excellent presentation skills and enjoy constructing and delivering a story to senior leaders

• Ability to determine tangible actions and drive delivery through a cross-functional team

• Strong quantitative, analytical skills, including data manipulation, and processing large amounts of data to understand trends and make decisions

• Expertise in Microsoft Excel

• Strong Tableau and SQL knowledge

• Strong business insight and experience in marketing strategy or analytics

• A strong understanding in developing and delivering engaging loyalty propositions

• Bachelor’s degree preferred or equivalent related professional experience

#L1-KT2

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

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