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Technical Solutions Associate



Prague, Czechia
Posted on Thursday, February 1, 2024

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Technical Solutions Associate

Early career individual contributor who is a 'technical operations analyst in training'. Someone who has apprenticed (early talent) in a technical field with little to no formal training but has received some vocational experience and/or training.

What you’ll do:

  • Comfortable with describing the teams' role within a given division and the divisions business purpose within Expedia Group

  • Assists with issue or incident investigations by gathering and documenting necessary information

  • Collects information to understand problems and identify their origin

  • Research precedents and known solutions for basic or routine problems

  • Assist with quality reporting and feedback

  • Provides day-to-day technical support for complicated internal and external systems hardware/software and connectivity issues to mitigate customer impact with a goal of first contact resolution

  • Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed

  • Provides high level customer service to inquiries and issues

  • Learns/assists to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products

  • Seeks relevant information to ensure own understanding of complex information

  • Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)

  • Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other

  • Can respond to queries in a prompt fashion via work approved tools (email, Slack, Excel, etc.)

  • Helps coordinate stakeholder input and collaboration efforts when developing solutions to issues

  • Learns to think broadly and understand how, why, and when policies/processes are standardized and when they differ across the organization

  • Executes tasks and/or provides data to support implementation of holistic solutions that forge linkages between structure, people, process and technology

  • Applies understanding of fundamental statistical methods to complete basic tasks

  • Performs routine responsibilities, gaining depth of knowledge in the functional area

  • Feels comfortable reaching out to their immediate team for questions and concerns

Who you are:

  • 0- 6 months of experience in a vocational role

  • High School or a related field; or equivalent related professional experience

  • Collects information to understand problems and identify their origin

  • Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed

  • Knows basics about infrastructure services

  • Familiar with cloud infrastructure services

  • Knows basics about some concepts with systems (e.g. client/server architectures, the purpose of a database, how browsers and applications interact.)

  • Has basic familiarity working with observability and operational tools

  • Generates reporting and identifies action items

  • Uses references for common questions


About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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