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Technical Program Manager



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IT, Operations
Bengaluru, Karnataka, India
Posted on Friday, January 26, 2024

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Technical Program Manager

Are you an experienced and/or a self-starter Technical Program Manager wanting to take your career to the next level? Do you want a role with cross-company impact on a highly reputable, quickly growing, and fun team? Expedia Group, Traveler Partner Service Platform (TPSP), and the TPSP Program Management team is looking for a high-energy, motivated TPM III to manage multiple CRM Continuous Improvement pipelines in our Expedia for Business group. You will support Operations and Account Management teams who work with Expedia Group partners by implementing platform and operational enhancements to increase efficiency. As Expedia Group orients to the vision of becoming a platform-based company, we are looking for a self-starter to join our Salesforce TPM team and own the guidance of prioritization and implementation of improvements to the sales & support spaces.

What you'll do:

  • Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies

  • Lead prioritization meetings with the business, and develop a framework to prioritize work across multiple business groups

  • Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team

  • Lead the development team through development cycle to ensure features delivered drive high business value and meet requirements

  • Collaborate with the development team to evaluate technical options to deliver the most robust solutions

  • Identify gaps or missing links in requirements, handle risks & UAT defects and drive these issues toward resolution

  • Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as the need arises

  • Provide transparency into status of upcoming improvements to partners

  • Ensures program/project documentation is complete and thorough

  • Occasionally managing priority Prod Tech Governance programs as assigned to enable the organization to scale; This includes programs (ongoing) or projects (with end date) and includes engagement with many groups across Expedia Group (finance, procurement, L&M, Training, Communications, other engineering teams). Some assignments include engineering engagement

Who you are:

  • 5+ years of Technical Program Management/Business Analysis experience

  • Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency

  • Strong proficiency in managing Jira

  • Experience supporting Salesforce CRM products (Sales and Service Clouds), Salesforce Certifications highly preferred

  • Experience with Cloud related technologies such as AWS is a plus

  • Ability to balance multiple tasks and projects at a time, prioritizing workload optimally, and thrive in a dynamic and sophisticated environment

  • Proven record working with cross-organizational teams to drive the implementation of new features as well as resolve operational issues

  • Flexibility in working hours required to meet with global internal technical and business partners

  • Excellent verbal and written communication skills

  • Experience with Agile/SCRUM, Certified Scrum Master or Certified Technical Program Manager credentials preferred

  • Should be a self-starter and detail oriented

  • Someone who is pragmatic, and always finding ways to simplify processes

  • Experience with engineering practices and tools, observability, cloud technology, networking, and/or infrastructure, in an e-commerce environment, is a plus

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This job is no longer accepting applications

See open jobs at Expedia.