Commercial Operations Support
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Supply Access & Compliance Specialist
Within this operational support role, the Supply Access & Compliance Specialist will serve as subject matter expert for the compliant and correct usage of rates we receive from our hotel partners and distribute to our affiliate partners. They will investigate and resolve complex scenarios where a party suspects incorrect rate usage.
The specialist will bridge two key departments within Expedia Group ensuring an objective and commercially sound outcome for the wider business. They will work in partnership with various departments and regions across the organization and communicate with stakeholders at different levels of seniority.
This position will report to the Senior Manager Supply Access & Compliance. The position will be based in London.
What you'll do:
Managed through a ticketing system: Investigate complex scenarios where incorrect rate usage is suspected
Utilizes wide network of internal departments to further gather details needed for investigation
Drive resolution of these cases and fix of root cause by gathering actions taken from impacted parties
Evaluate and execute corrective actions based on findings to protect the overall business
Communicate at all times clearly and objectively between parties involved
Provide ongoing input to improve processes and efficiencies and surface obstacles such as reoccurring issues
Coordinate with internal teams to escalate issues of technical and business nature for proactive improvements and drive to resolution
Educate various teams across the organization about the PLS business and our team’s function
Maintain an in-depth understanding of assigned systems
Ad-hoc report requests from leadership
Who you are:
Experience in Hotel/Travel -industry experience preferred
Having experience in a support-oriented industry (i.e. with ticketing systems)
Strong analytical skills and business acumen to evaluate what actions benefits the overall business the most
You adapt your communication style dependent upon who you are speaking to and can manage difficult conversations and conflict
You have proven ability to work independently and handle multiple tasks and tight deadlines with confidence and ease
You recognize that close teamwork and cross-departmental coordination is a key for success
Have attention to detail, diligence and follow-through
Proactive at own initiative with good business judgement
Skilled problem-solver that enjoys a challenge
Professional, “get it done” attitude and work ethic, proactive follow-up skills
Competent with Microsoft Office (particularly Excel) and is adept at picking up new systems
Independently driven to learn new applications, technologies, and keep up to date on new features/information
Fluent proficiency & comprehension in English required, other languages are a plus
Other duties as assigned from time to time
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.