Account & Supplier Risk Investigator

We are a new team of dedicated analysts focused on protecting the accounts of our customers. We monitor account activity to identify unauthorized access and take swift action to keep our customers secure. We are looking for new members to join us in this endeavor. Our team values varied strengths and recognizes the importance of individual contributions.

What you'll do:

• Core function is to support multiple real-time work queues and out of queue monitoring tasks, making independent and accurate decisions on high risk behaviors across Expedia Group accounts and supply partners

• Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency

• Execute basic query language functionality, allowing to modify, troubleshoot, and execute database queries across various reporting tools

• Participate in initiatives to identify improvements in tools and processes

• Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems

• Maintain up to date knowledge of the account and supplier risk space

• Respond to and resolve inbound customer and partner escalations

• Suggest changes to policies and procedures which enhance effectiveness of the team

• May be required to support business continuity emergencies, as requested by leadership

• Support other duties as assigned

Who you are:

• Experience in eCommerce risk environments is a plus

• Proven capacity for analytical thought

• Experience with SQL/Redshift/Qubole/Splunk is desirable; ability to learn such data mining tools is essential

• Requires superb interpersonal skills, and an ability to communicate effectively with internal and external parties

• Possess a high degree of self-motivation, and strive for improvement both in yourself and those around you

• Flexibility to adapt and able to handle multiple assignments while working independently

• Love working as a part of a creative, adaptable team within an evolving area of the company

• Attention to detail is critical, as is the ability to prioritize work to meet business needs

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