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Lodging Service Associate - Portuguese Support



Customer Service
Mexico · Mexico City, Mexico
Posted on Saturday, January 13, 2024

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Lodging Service Associate - Portuguese Support

Expedia Group is currently looking for motivated individuals who have an obsession for customer satisfaction to join our Service & Operations team.

In this position, you will focus on supporting the onboarding process of new hotel partners and resolving requests submitted by hotels and internal teams.

Dedicated and conscientious when dealing with partners and travelers, you will work closely with other departments to ensure the best resolution.

What you'll do:

  • Assist partner onboarding their property on the platform. Ensure that the product is complete and accurate, by types of room build, rate plans, rates and inventory

  • Provide accurate responses with a positive approach and service behavior

  • Respond to inquiries or requests in inventory management, data entry, including calling partners to resolve current and future issues

  • Building and updating products

  • Collaborate with internal teams to respond critical & elaborate hotel partner issues

  • Proactively call out systemic issues and process gaps to leads/seniors

  • Can be handling financial transaction support (disputes, questions, etc.) to partners across multiple account models when required

  • Can be administering accounting related processes, including accounts payable inquiries from lodging partners when required

  • Promote valuable services such as assisting hotel partners to self-serve

  • Perform additional tasks associated with test & learns, content or process improvement as assigned

Who you are:

  • Bachelor’s or Master's degree in a related field; or equivalent related professional experience

  • Proficiency in English and Portuguese

  • Experience in customer service industry

  • Hotel/Travel -industry experience will be a plus

  • Tech savvy

  • Analytical

  • Familiar with accounting terms and further financial operations will be an asset

  • Strong ability to adapt to changes and learn new processes and systems quickly

  • Solutions approach and a true interest for the partner and the traveler experience

  • Exercise good judgment in decision-making

  • An individual who is proactive

  • Excellent time-management and prioritization skills

  • Listens carefully and attentively to others’ opinions and ideas

  • Listens to others’ perspectives and clarifies meaning before responding

  • Keen eye for detail and high level of accuracy

  • Ability to handle situations effectively; to set expectations and deliver in formation in a positive way


About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

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