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Area Manager, Centralized Hub for Account Management & Performance (Tokyo)

Expedia

Expedia

Sales & Business Development
Tokyo, Japan
Posted on Thursday, November 30, 2023

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Area Manger – CHAMP

The Area Manager is accountable for leading a team within the Centralized Hub for Account Management & Performance Team that is in charge of the account management (strategy implementation, and planning) of lodging products for an assigned geography.


As an Area Manager, you and your team will support delivery of revenue and/or account management goals, by contacting potential lodging partners and successfully transmitting the EG value proposition.

In doing so, you will work with internal tools to help our lodging partners maximize their production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.

What you'll do:

  • Overall accountable for a Region (in the assigned sales territory) within the team, leading Partner Success Associates

  • Responsible for continuously improving team productiveness & effectiveness through coaching interactions

  • Developing commercial skills & strengthening capabilities of team members

  • Effectively drive team performance, handle working relationships, team’s productiveness, employee engagement and morale, building an environment fitting EG Values

  • Collaborate with in-market Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues. These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, etc.

  • Will need to lead and support on change management

  • Provide input to senior management in developing effective and scalable solutions to improve process efficiencies

  • Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry

  • Promote Expedia’s full suite of product offerings to lodging partners and educate them on the full use of our products and tools

  • Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership

  • Other reasonable duties, as assigned

  • Develop and monitor measures to ensure the organization's products, services, and solutions continue to perform against partner needs/expectations

  • Oversee a small number of key accounts and/or local hotel chain relationships in designated territory/country(s)

  • Nurture relationships with key decision makers

  • Hire and onboard new team members

Who you are:

  • Bachelor’s degree in a related field; or equivalent related professional experience

  • 5-8 years’ experience

  • Fluency in Japanese & English

  • Demonstrated the ability to achieve and set goals

  • Lead teams successfully in a fast-paced team environment

  • Strong project management skills, including several projects at a time, prioritize effectively, and to meet deadlines

  • Execute marketplace initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accounts

  • Ability to influence internal and external decision makers

  • Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performance

  • Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others

  • Proficiency with Project Management and CRM tools. Expertise in Microsoft Word, Excel and PowerPoint

  • Establish and adhere to priorities in a fast-paced environment

  • Organization and time management skills, rigor, attention to details

  • Integrates change processes with organizational business plan

  • Bridges and sustains productive and long-term partnerships based on mutual support through a reciprocal style

Solution Alignment:

  • Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs

  • Appetite for innovative technology, fast-changing business environment, facts decision-making

  • Ability to select and present insightful dataset including performance, market and competitor analysis and to implement action plans based on the data

  • Ability to negotiate/influence with multiple partners

  • Ability to understand EG various brands offering in order to pitch partners

  • Work with internal partners to propose a compelling offer to our potential customers

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.