Job Description

Posted 3 hours ago

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced SDOPS Manager to join our GITOPS team in Barcelona (Hybrid). If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

Millions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017.

More than 100 million searches per day on our websites – more than 6 billion AI daily predictions

Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts

We’re the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription programme, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.

What you will do:
The Role’s Key Responsibilities and Tasks

We are seeking a SDOPS manager who is as passionate about people as they are about processes. You aren’t just managing tickets; you are managing the ‘face of IT.’ You’ll empower your team to solve complex problems with empathy, turn frustrated users into fans, and use data to tell the story of how our team enables the rest of the company to succeed.

The Challenge & Your Impact: The core of this role is leading a transformation and building a high-performance culture. We are looking for a “Culture Architect” who can raise the bar, address underperformance with transparency, and ensure the team—the ‘face of IT’—takes pride in setting and meeting clear standards.

Key Responsibilities:

• Support & Daily Operations: Responsibility end-to-end of the full stack based on defined KPIs and SLAs.
• Identity Management: Oversee user management support, starters/leavers processes, and credential access.
• ProcureDesk: Manage equipment, storage, purchasing, and the life cycle of devices.
• Endpoint & Apps Management: Manage corporate devices, security, operating systems, and identity integration.
• Lead for Impact: Inspire and lead a cross-functional group of experts, fostering a culture of high performance and rapid execution.
• Drive AI Innovation: Leverage AI and automation to improve internal productivity and quality of service.

What you need to succeed:
Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

• Strategic Toolkit: 5+ years in a leadership role within IT Operations or Service Management.
• Team Builder: Demonstrated ability to build and lead high-performing, cross-functional teams in an Agile environment.
• Strong Communication Skills: Excellent ability to articulate complex operational strategies and results to technical and non-technical stakeholders across all organizational levels.
• Proven Leader: Experience with budget management and driving improvement in fast-paced digital environments.
• Data-Fluent: Exceptionally strong analytically, comfortable finding the “so what” behind data.
• Drive & Accountability: Demonstrates a high level of responsibility and determination to achieve ambitious operational and strategic objectives.
• Language: Fluent English level.

Preferred Qualifications

• Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants.

• Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows.

• AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity.

• Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.

• Collaboration with AI: Experience or interest in collaborating closely with AI tools as “pair programmers” to complement traditional software development practices.

What’s in it for you?
The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here’s what we offer:

• A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle.
• Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.