Online Reputation Management Intern - (Hybrid)

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!

We're seeking a great Online Reputation Management Intern to join out team in Barcelona.
Are you a proactive and digitally-savvy individual with a passion for brand storytelling and problem-solving? Do you thrive in a fast-paced environment and have a keen eye for detail? Our growing travel company is seeking a motivated Online Reputation Management (ORM) Intern to help us maintain a stellar online presence and ensure our customers have the best possible perception of our brand.

This is a unique opportunity to gain hands-on experience in a critical area of digital marketing, learning how to strategically manage and enhance a company's online reputation. You'll play a vital role in protecting our brand's image and building trust with our global audience. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.

21 million customers – 44 markets – 5 brands – 7.25 million Prime members since launching in 2017.

More than 100 million searches per day - Up to 6 billion daily AI predictions
Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts - 36 average age

We're the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

What you will do:
The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. Online Reputation Management Intern, you will be instrumental in:

• Mitigating Negative Content: Actively monitor various online platforms (review sites, social media, forums, blogs, news outlets, etc.) to identify and address negative mentions, reviews, and content about our company.
• Creative Content Removal Strategies: Research and propose innovative, ethical, and effective strategies for the removal or de-prioritization of damaging online content, adhering to platform guidelines and legal frameworks.
• Promoting Positive Narratives: Identify, curate, and amplify positive customer experiences, testimonials, and brand stories across our digital channels to showcase our strengths and build a positive narrative.
• Developing Scalable Processes: Collaborate with the marketing and customer service teams to develop and document repeatable, efficient processes and best practices for ongoing online reputation management activities. This includes creating playbooks for crisis response and proactive content strategies.
• Review Management: Assist in responding to online reviews (both positive and negative) in a timely, professional, and brand-consistent manner, turning potential detractors into advocates.
• Competitor Analysis: Monitor competitor online reputation and identify industry trends and best practices in ORM.
• Reporting & Analysis: Track key ORM metrics, provide regular reports on reputation trends, content performance, and the effectiveness of implemented strategies.
• Content Collaboration: Work with content creators to develop proactive content designed to enhance our brand image and address potential areas of concern.

What can you expect?

• Hands-on experience in a critical and rapidly evolving field of digital marketing.
• Mentorship from experienced professionals in the travel and marketing sectors.
• The opportunity to make a tangible impact on a company's brand image.
• Exposure to various digital marketing tools and strategies.
• A dynamic and supportive work environment.
• Potential for future full-time opportunities based on performance.
  

What you need to succeed:
Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• Currently enrolled in or a recent graduate of a degree program in Marketing, Communications, Public Relations, Journalism, or a related field.
• Fluent in English; additional European-based language is a plus.

• Strong understanding of major social media platforms, review sites (e.g., TripAdvisor, Yelp, Google Reviews), and online forums.
  
• Excellent written and verbal communication skills with impeccable grammar and a professional tone.
  
• A proactive, problem-solving mindset with a creative approach to challenges.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  
• High level of attention to detail and organizational skills.
• Familiarity with SEO principles and how they relate to online visibility is a plus.
• Experience with ORM tools or social listening platforms is a bonus.
• A genuine interest in the travel industry is highly desirable.

What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here's what we offer:

• A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.
  
  

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.


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