Accommodation Operations Specialist (Weekend shift)

eDreams ODIGEO is the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. Under its four renowned online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with nearly 700 airlines. The business conceptualised Prime, the first subscription product in the travel sector which has topped 5.2 million members since launching in 2017. The brand offers the best quality products in regular flights, low-cost airlines, hotels, dynamic packages, car rental and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.

We are looking for a Accommodation Operations Specialist Team based in Barcelona, Spain. We are a young and dynamic company looking for someone who is service oriented, has a passion for travel, is self-driven and looks to challenge him/herself to help building a strong relation with our partners.

What you will do:

• Communication by phone and email with suppliers and distributors to be their problem solver;
• Provide a two side service answering any request in a timely and efficient manner;
• Deliver internal support to other areas in the inventory team;
• Resolve following established policies and procedures, and applying out-of-the-box thinking when anything established is not enough;
• Provide accurate feedback in order to help generate insight on his team to improve operational efficiency;
• Contribute building operational documentation;
• Proactively take action on prevention tasks to contribute to enhancing the customer experience.
  
  

Who you are:

• Tourism studies or previous experience in the industry;
• Experience in front office or customer service positions;
• Native level of English;
• Other languages will be an advantage, including: French and German;
• Late shift until 9 or 10 pm and rotative. Bank holidays (extra pay);
• It's needed to work on the bank holidays and weekends (rotation);
• Excellent written and oral communication skills;
• Client focused and empathetic;
• Ability to adapt fast to continuous changes;
• Organized- will handle a large volume of data and many different software;
• Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM;
• Self motivation and teamwork are expected
  
  

What do we offer?

• ✈ Free eDreams Prime Plus subscription to benefit from significant discounts on your flights and hotel bookings. Now you can include your friends and family too!
  
• 🤸‍♂️ Discounted gym memberships
  
• 📚 Free subscription to Coursera, a top-notch external learning platform
  
• Free English and Spanish courses
  
• 🍏 Fresh fruit and free coffee in the office (with many types of milk alternatives)
  
• 🌎 New to the city? We also offer great relocation packages (including visa support for specific open positions)
• ✨ Office in the heart of Barcelona with a beautiful rooftop terrace to have a break or enjoy our social activities - yes, parties are welcome here!

… And the opportunity to work in a dynamic, dedicated, fun and passionate team of professionals. We journey together!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

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