Product CRM Specialist
CRM Project Manager
eDreams ODIGEO is the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. Under its four renowned online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with nearly 700 airlines. The business conceptualised Prime, the first subscription product in the travel sector which has topped 5.2 million members since launching in 2017. The brand offers the best quality products in regular flights, low-cost airlines, hotels, dynamic packages, car rental and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.
Want to be able to drive business value in a challenging ecommerce environment? Join our CRM team and build best in class capabilities for our communications.
As a CRM Project Manager, you will join our marketing team based in Barcelona, and will have the opportunity to deliver value across all areas of the CRM team, building new features for our email and push notification communications, using data to drive towards individualised experiences for our customers.
Main Job responsibilities:
- Coordination and execution of technical, cross functional projects, both within the CRM team and with other departments.
- Work closely with the CRM IT team to deliver complex technical projects, new features and optimisations for the CRM Operations team.
- Work closely with the operations team to manage the implementation, QA, testing and launch new features with the help of the technical operations executive.
- Proactively search for opportunities for improvement in our current touchpoints, striving to be best in class.
- Be an evangelist for the technical optimisation of communications and touchpoints, aiming towards 121 personalisation for our customers.
Required skills and experience:
- 2 years experience in Project Management.
- Experience with Agile methodology a plus.
- Studies related to online/digital marketing/communication/analytics or similar.
- Fluent in English. Knowledge of another European language is a plus.
- Experience with Salesforce Marketing Cloud.
- Excel, SQL (basic/medium level a BIG plus).
- Excellent communication skills.
- Strong attention to detail & organizational skills.
- Team player, enthusiastic individual with highly developed interpersonal skills.
- Initiative & proactivity, ability to identify problems/obstacles, make recommendations and follow through with solutions.
What we offer:
- We support a phenomenal lifestyle and work-life-balance with our flexible hours and flexible remote work policy.
- A free eDreams Prime subscription to benefit from significant discounts on your travels.
- Competitive compensation package with an attractive bonus structure.
- Excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences.
- Free subscription to Coursera Learning Platform.
- Fast-track career development: with our unique programs, you are always working towards the next step on your career path.
- We also have for you a Ticket Restaurant benefit & unlimited beverages and coffee for free at the office (with many types of milk alternatives) because we like our eDOers happy and healthy.
- New to the city? We also offer great relocation packages.
- Additional prizes and awards for a variety of team and individual achievements.
- Fun at work: at eDreams ODIGEO, work and fun go hand in hand!
… And the opportunity to work on a dynamic, dedicated, fun and passionate team of professionals. We journey together!
Come dream with us and join us now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.