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Area Manager - East Japan

Booking.com

Booking.com

Sales & Business Development
Tokyo, Japan
Posted on Tuesday, June 11, 2024

Job Description

We are looking for a candidate with a strong background in Japan to lead and develop a high-performing team in order to support Booking.com BV’s acquisition of new hotel partners and optimizing the relationship with those already existing.

As an East Japan Country Manager (Area Manager), you are responsible for coordinating the multiple account management teams for key destinations or areas in Japan. You will also be responsible for the account management of key hotels groups in the assigned area. You support Booking.com BV by creating operational medium to long-term plans, quantity and quality reports and are accountable for the long-term growth of the area, the accomplishment of targets as well as developing and successful and coaching talents within your teams. You will report directly to the Regional Director.

You will be responsible for a hotel team in the appointed region, managing and motivating employees in the team. You will also be responsible for quantity and quality reports on results and performance for information support to Booking.com BV. You will be reporting to the Regional Director in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.

This role requires an individual with a strong background and hotel industry knowledge, accompanied with the ability to build relationships; highlight behaviors and key trends in the designated market; with a focus on availability and supply.

What you’ll be doing:

  • Manage and motivate multiple teams of Account Managers who are managed by Senior Account Managers;
  • Use tools to analyze hotel/city performance and to prioritize actions;
  • Create operational plans;
  • Visit key accounts and join team members on field trips, events, etc.
  • Responsible for area coverage, internal targets and long-term growth of the assigned area;
  • Be a medium for complaints and problems;
  • Support Booking.com BV in practicing allotment management; getting more availability and better rates;
  • Deliver quantity and quality reports for information support to Booking.com BV;
  • Advise hotels about internet strategies;
  • Organize and coordinate Tourist Trade Fair visits;
  • Assist Booking.com BV in marketing its brand name to hotels;
  • Support Booking.com BV in expanding hotel networks;
  • Lead and develop a well-performing team;
  • Responsible for coverage of the appointed area within Japan
  • Support Booking.com BV’s strategy for hotel availability and supply within Japan;
  • Analyze and identify existing areas;
  • Support Booking.com BV in manage relationships for new hotel chains or for important hotels, including visitations;
  • Implement promotions based on seasonality of the appointed area;
  • Monitor progress and manage performance of the hotel team for the appointed area;
  • Providing information support to Booking.com BV by conducting thorough competitor research and analysis reporting in order to gain competitive edge on hotel availability and supply;
  • Demonstrate outstanding analytical ability to work with national groups to promote growth.

What you’ll bring:

  • Customer-focused, independent, sense of responsibility and target focus;
  • Excellent communication and commercial skills;
  • A minimum 4 years overall leadership experience;
  • Excellent understanding of the hotel market;
  • Proactive, sense of responsibility and ability to work independently;
  • Excellent communication and business skills;
  • Business focused;
  • Positive attitude;
  • Valid driver's license;
  • Availability to travel up to 50%
  • Ability to work in Japan.
  • Extensive knowledge of Booking.com formula and processes;
  • 5 - 7+ years of experience in a relevant function;
  • 2 - 5+ years proven management experience;
  • University level degree.

Benefits & Perks: Global Impact, Personal Relevance

  • Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
  • Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
  • Coffee, and snacks, including healthy and vegan options, daily*
  • Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
  • Free access to online learning platforms, development and mentorship programs
  • Global Employee Assistance Program, free Headspace membership

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.