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Account Manager - Zagreb (Albanian speaker)

Booking.com

Booking.com

Sales & Business Development
Zagreb, Croatia
Posted on Monday, May 27, 2024

Job Description

The Company:

It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.

In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.

Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is “yes”, you might have what it takes to be the next Account Manager at our amazing Zagreb office!

Booking.com BV (the company behind Booking.com™, the world’s leading online hotel reservation service) is looking for people to support our business in the fast-growing hotel markets.

Booking.com is seeking a full time Account Manager for our lovely office in Zagreb.

You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.

Key job responsibilities and duties:

  • Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
  • Managing your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize and manage the performance of a portfolio of accounts to business value
  • Identifying and articulating Partner needs: you are capable to create value for Partners by identifying, clarifying and prioritizing partner needs
  • Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
  • Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
  • Representing Booking.com: you can exhibit professional behavior and act as a role model of the Booking.com values before, during and after interactions with partners
  • Self-awareness, managing and developing yourself: you have the capability to achieve business goals and make the difference in interacting with partners by recognizing the emotions of oneself and of others and to use this information to guide thinking and behavior.

Role qualifications and requirements:

  • 2+ years of experience in a relevant account management/sales function
  • Fluent Albanian and English speaker and writer
  • Affinity or experience within e-commerce and/or travel industry are considered a plus
  • Pro-active, sense of responsibility and can work independently
  • Accurate, strong analytical skills and an eye for detail
  • Team player, self-motivated, flexible and open to change
  • Positive attitude
  • Hotel School, or University background preferred
  • Driver’s license
  • Availability to travel up to 50%

Benefits and perks:

  • Annual paid time off and generous paid leave scheme
  • Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
  • Coffee, and snacks, including healthy and vegan options, daily*
  • Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
  • Free access to online learning platforms, development and mentorship programs
  • Global Employee Assistance Program, free Headspace membership

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.


Diversity, Equity and Inclusion at Booking.com

Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

Please attach CV and additional documentation in English language.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.