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Senior HR Director ABU & US

Booking.com

Booking.com

People & HR
Amsterdam, Netherlands
Posted on Wednesday, May 15, 2024

Job Description

Our Company

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $115 billion.

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 43 languages, offer more than 29.5 million listings, including over 6.6 million homes, apartments, and other unique places to stay. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 43 languages, any time of the day or night.

At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.

When we use our Values to make decisions, we make a deliberate choice to focus on what is important. When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.

  • Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
  • Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
  • Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
  • Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
  • Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

Background

As Booking.com envisions a future in which it will serve customers a one-stop solution for all travel-related needs, we are working towards offering a fully ‘Connected Trip’, in which every aspect of the travel experience can be planned and booked through us. To support the further development of our Connected Trip strategy the decision was recently made to change the structure of our organisation. Matthias Schmidt was recently appointed to lead ABU (Accommodations BU) and a new horizontal business unit “Marketplace” was created.

The Accommodations Business Unit (ABU) is at the company’s core and covers Partner Services (Commercial Teams), Business Operations and Strategy, and also includes Engineering and Product teams. This unit is responsible for developing and managing accommodation supply relationships and technology to ensure we have the right supply at the right price for travelers and for delivering a market leading look to book accommodations experience. We offer choice, value, ease of use and a contextual/personal experience to travelers and partners. This unit owns our largest P&L and employs roughly 3,000 employees in the regions EMEA, Americas and APAC.

BOOKING.COM LEADERSHIP TEAM

Chief Executive Officer, Glenn Fogel
Chief Business Officer, James Waters
Chief Finance Officer , Uvashni Raman General Counsel, Maria Barros
CHRO, Paulo Pisano
Strategy, Rob Ransom

CMO, Arjan Dijk
CTO, Rob Francis
Fintech, Daniel Marovitz
ABU, Matthias Schmidt
Trips, Open
Marketplace, Natasha ten Cate
US, Ben Harrell
CS, Paul Downham

Profile Senior HR Director ABU & US Growth

We are currently looking for a Senior HR Director ABU & US Growth responsible for driving the strategic and operational end-to-end HR agenda across the Accommodations business. The Senior Director will partner with the SVP Accommodations in building a world class working environment for our regional teams and HQ based colleagues. They will be responsible for the company’s largest workforce department (3000+ people), driving consistency in colleague experience, whilst using their global reach to create an HR strategy aligned to Booking.com’s strategic objectives.

You will manage a globally dispersed team of HR professionals, and influence the COE design of people products or services for our colleagues.

The role will reside in Amsterdam and report to VP HR. You will be a visible leader, trusted partner to the business leaders, accountable for addressing current and future business needs, through leveraging a full range of HR solutions including organizational design, employee engagement & culture, talent acquisition, talent management, total rewards, and employee relations.

KEY RESPONSIBILITIES

  • Act as a trusted advisor and business partner to the ABU LT, developing the people strategy as well as partnering with them on all People matters
  • Lead strategic and operational end-to-end annual People Plan ABU at global level
  • Assure representing the People department towards the business organization and ensuring consistency of colleague experiences
  • Work with the business, VP HR and Chief People Officer on creating a long-term, business aligned people strategy including resource planning, capability development , financial planning, org health and capacity (FTE & budget)
  • Ensure org health by defining the approach for succession planning, management and employee development and wellbeing to drive performance, manage attrition and develop talent
  • Make sure that the people practices adhere to GDPR regulations
  • Coach and partner with Accommodations SVP in developing the Accommodations (Extended) LT as a team and advise on the ALT individual development
  • Collaborate with COE People teams to drive BU-fit for purpose HR solutions, best in class HR support to colleagues
  • Manage directly a global, multilayered team of HR Business Partners and indirectly virtual (project) teams.



DESIRED OUTCOMES

  • Annual People plan aligned to the global People strategy and delivered within the annually agreed metrics/KBIs
  • ALT team development journey - aligned and updated to future BU purpose, operating model and strategy
  • Global, multilayered HRA organization - fit from capacity and capability PoV to the deliver on the annual People Plan, aligned to the HRA operating model, engaged (as measured via YV annually) and connected for effective collaboration with the rest of the global People Function

IDEAL EXPERIENCE & SKILLS

15+ years of experience in HR roles

A senior HR leader who brings 15+ years in a strategic position, of which 10+ years in a leading management role

7+ years of experience in business oriented roles

A knowledgeable HR generalist and equally a business leader and builder of HR solutions, based on HR best practices, as well as an astute business member who employs solutions that affect the current and future performance of the business

10+ years of leadership experience of managing large, high performing teams

Experience in leading and engaging diverse and geographically dispersed teams

A global citizen with an international track record

Proven experience working in international, dynamic and consumer-centric business

CRITICAL LEADERSHIP CAPABILITIES

Driving Results

  • Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Effectively deals with the stress and complexities of various situations. Moves forward productively under conditions of change or uncertainty
  • Demonstrates and fosters a sense of urgency, a “can-do” spirit, a sense of optimism, ownership, and strong commitment to achieving goals and organisational success.
  • Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
  • Facilitates alignment on critical decisions related to the Connected Trip strategy by involving relevant stakeholders, gathering input, and building consensus
  • Reviews performance and progress on a regular basis to ensure teams are achieving results.
  • Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.

Building relationships, Collaborating and Influencing

  • Proven ability to build trust based senior relationships
  • Effective stakeholder management practitioner and influencer, building relationships at both the team and executive levels
  • Takes time to identify and engage stakeholders, facilitating effective decision making alignment and/or understanding
  • Identifies opportunities to build and enhance relationships that help others achieve their objectives, reaching out proactively.
  • Promotes collaboration and partnership among multiple parties inside the organisation
  • Orchestrates events for key players and stakeholders to engage in dialogue and drive effective decision making , plays a leading and visible role in those events
  • Fosters a culture where people feel valued and respected and leverages even difficult or tense circumstances to enhance relationships.
  • Possesses strong conflict resolution skills to navigate and resolve disagreements and disputes among team members, departments, or stakeholders, fostering an atmosphere of cooperation.
  • Demonstrates proficiency in negotiation techniques to bring parties with varying interests to a mutually beneficial agreement, ultimately contributing to the success of the Connected Trip initiative.

Leading Change

  • Publicly identifies needed changes or directions that need adjustment, challenges assumptions and norms.
  • Demonstrates the ability to “think big” and simultaneously understand and appreciate the details necessary to operationalize overarching strategies and goals; Demonstrates the ability to make sense of complex issues and ambiguous situations.
  • Challenges assumptions about “the way things are done”.
  • Communicates explicitly what must change, why changes are necessary, and possible outcomes and costs.
  • Adjusts communication style to the audience to help them understand and accept the change.
  • Encourages people to support and propose changes and ideas.

OTHER PERSONAL CHARACTERISTICS

Impeccable Integrity

Embodies and practices world-class ethical standards. Creates an environment of trust by acting with fairness and consistency, keeping commitments and providing rationale for decisions.

Open Mind

A resilient and committed executive with a flexible, collaborative and open operating style; non-political and non-bureaucratic; someone with a natural and effective consultative approach who will gain the trust and respect of individuals at all levels.

Excellent Communication Skills

Maintains an open flow of two-way communication, exhibiting strong verbal, written and presentation skills, stating expectations clearly and being visible to all stakeholders. A person with strong intellectual capabilities who can hold his/her own yet support the ultimate decision. A creative thinker who is willing to acknowledge the past and build forward.

Ego Maturity

A highly motivated, seasoned and mature operating executive, with high confidence in his/her superior professional skills and ability to drive decisions. A balanced leader with an appropriate blend of humility, calm demeanor and professional will to win.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.