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Director of Software Engineering, Data - Marketplace

Booking.com

Booking.com

Software Engineering
Amsterdam, Netherlands
Posted on Tuesday, March 19, 2024

Job Description

About Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $119,69 billion (2023). Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.

With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B&Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether traveling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night.

At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organization.

When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.

Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world. Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today. Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures. Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others. Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

About Marketplace

Marketplace is responsible for the overall traveler experience. They truly understand traveler behavior across multiple verticals and are responsible to define and achieve our product vision.

The Marketplace Business Unit drives travelers into the right vertical funnel at the right time and will increase connected trip (multi-vertical) transactions as well as traveler loyalty through Genius. Marketplace leads the common parts of our website and app, provides product capabilities that are required across BUs and sets common product standards.

Profile Director of Software Engineering, Data - Marketplace

The Data organization is central to our Connected Trip strategy as its role is to gather, analyze, and interpret data to gain a deep understanding of our travelers and their behaviors including experimentation, preferences, needs and expectations. These insights inform, validate & steer the traveler product vision and traveler interventions. The key capabilities owned by this organization:

Data Models and Intent Modelling

Customer intent and key canonical data models to enable strong insights, decision making and alignment across our Connected Trip vision.

Experimentation Platform

Our experimentation platform is industry leading comprehensively covering the entire experimentation lifecycle from design, metric calculation, statistical analysis right through to launch. Experimentation scenarios are comprehensive and vast across our global product estate for example web, app, personalisation, segmentation, backend services and AI interactions patterns.

Data Engineering

Partner with tracks and teams across Booking.com to ensuring that our operational data is ingested into the right models, data sets with clear lineage and ownership

We are looking for a technology leader to lead Data from an Engineering perspective, partnering with the Data and Product leaders to deliver on our ambition for the Connected Trip. The role will need to evolve our Experimentation platform to the next generation and be focused on Software Engineering related to data, analytics, models, AI and ingestion.

Responsibilities:

You will be:

  • Developing deep partnership with Senior Technology, Data and Product leadership mapping out our long term technology vision, strategy and roadmap to ensure capabilities within the BU are fit for the future and have a clear evolution path
  • Defining and developing the operating model for their team that is linked clearly to, and delivers against, the strategic objectives of their BU and Booking.com
  • Developing a sustainable, high performance organization
  • Leading, inspiring and motivating a team, setting clear expectations around what success looks like, giving ownership and providing clarity when necessary
  • Ensuring that future technology investments and capabilities are widely socialized, understood, prioritized and aligned so that they are built effectively into medium to long term planning horizons
  • Communicate strategy in a compelling manner to multiple teams and stakeholders
  • Create a learning environment by coaching, maintaining two-way feedback, helping people extract & share personal learnings, and supporting teams to constantly adapt
  • Foster the engineering culture; innovate, work as a team and celebrate success
  • Build a world class team through nurturing, attracting, and retaining tech talent from around the world
  • Lead, influence and own delivery within your function including department goals
  • Maintain focus on the end goal, minimise risk and remove roadblocks for our strategic agenda
  • Foster mastery in engineering craftsmanship across Booking.com including shaping ways of working
  • Own Technology-wide topics and help lead and grow the department
  • Identify problems and significantly improve, change or adapt existing methods and techniques drawing from personal experiences and feedback
  • Shape, define and build new services, processes and operational plans in alignment with the commercial and financial needs of the business
  • Make decisions in complex and ambiguous situations, and guide others in their decision making by recognizing and challenging assumptions, introducing relevant data and multiple perspectives
  • Ensure that the Booking architecture principles and engineering practices are adhered to, and that there is direction and alignment for each product
  • Anticipate the need for changes based on context, and set renewed courses of action to engage teams and achieve goals, while striving to make the impact clear and understandable

Ideal Experience & Skills:

You have:

  • Deep technical experience related in Software Engineering and Data
  • Experience with Big Data systems and projects
  • Experience with Data ETL (Extraction, Transformation & Load), data architecture, schema design, and data modeling
  • Experience of AI technologies and use within the data ecosystem
  • Working knowledge of cloud based data capabilities on AWS
  • Experience with Experimentation platforms in order to evolve the platform to the next-generation of A/B testing platforms that empowers Booking.com to make data-driven decisions for its products and services
  • Good understanding of statistical methods needed for experimentation, measurement and in a highly scaled and compute intensive framework in order to continue to grow our platforms including audience split testing, power measures, integrating forward looking measures like future expected value.
  • Experience in data privacy and data security related topics specifically to ensure that privacy requirements are factored into segmentation, intent modeling by design
  • Tech leadership experience with demonstrated success of building, shaping and leading a cross functional Engineering function
  • Industry experience at fast moving, innovative global technology companies
  • Experience operating large, Internet scale applications and distributed systems spanning multiple languages, platforms, front and back end services, networks and public cloud platforms (AWS)
  • Deep understanding of technology, with a proven track record of designing and building platforms at scale
  • Highly familiar with the topology of their environment and all of their systems
  • Proven ability to contribute to system design, architecture, and problem solving conversations. Ability to get deep into technical details when needed.
  • Able to provide technical direction to the teams (driving tech strategy, making build vs. buy decisions, prioritising etc.)
  • Great collaboration on technology topics; the successful candidate should be able to spar with their counterparts in other organisations, including Senior Architects and Fellows.
  • Demonstrable experience of working in Agile environments and more importantly an Agile culture and ethos
  • Demonstrable experience of setting, leading and influencing both the Engineering and Business strategy to the medium and long-term
  • Experience with managing and coaching teams of senior tech leaders including building and growing teams
  • Well versed in Engineering Craftsmanship
  • Building a DevOps culture

Other personal characteristics

  • Character traits: open mind, learning attitude, transparent behavior, positive, overachiever, strong communicator, proactive and collaborative
  • Strategic thinker yet focused on execution; able to roll up sleeves to get things done
  • Able to function in a fast-moving entrepreneurial environment
  • Data driven, experimental, ready to learn and open to change
  • Keep the customer at the center of everything you do
  • Good cultural and organizational sensitivity
  • Committed to building a diverse, inclusive work environment

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.