Role Description:

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships and encouraging partners about new products and services? If your answer is “yes”, you might have the determination to be the next Account Manager at our outstanding Bangalore office and taking care of part of Maldives accounts!

Booking.com, the world’s leading online hotel reservation service) is looking for people for a full-time Account Manager in our Bangalore office.

You are responsible for advising and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com with the goal of optimizing their performance on the platform and crafting an outstanding experience for Booking.com’s customers.

Key Job Responsibilities and Duties:

• Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
• Being responsible for your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize and lead the performance of a portfolio of accounts to business value
• Identifying and articulating Partner needs: you are capable to add new value for Partners by identifying, clarifying and prioritizing partner needs
• Formulating and positioning solutions: you enjoy crafting an “excellent outcome for everyone” value for partners by matching needs to relevant offerings and presenting these in compelling ways
• Gaining dedication: Move partner conversations forward and lead conversations to a successful outcome
• Representing Booking.com: Exhibit professional behavior and act as a role model of the Booking.com values before, during and after interactions with partners
• Self-awareness, leading and developing yourself: To achieve business goals and make the difference in interacting with partners by recognizing the emotions of oneself and of others and to use this information to guide thinking and behavior

Role Qualifications and Requirements:

• At least 3 to 8 years of experience in a relevant account management function
• Business Proficient in English and Hindi
• Affinity or experience within e-commerce and/or hospitality, travel industry
• Pro-active, sense of responsibility and can work independently
• Accurate, strong analytical skills and an eye for detail
• Teammate, self-motivated, flexible and open to change
• Positive demeanour
• Driver’s license
• Availability to travel up to 50%
• Experience in working in a hybrid and global work environment

Benefits & Perks: Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• Coffee, and snacks, including healthy and vegan options, daily*
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Diversity, Equity and Inclusion at Booking.com

Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

Career Development Opportunities

• Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
• Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)

Application Process

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department
• Please apply by using a CV in English
• The general recruitment process will entail: a phone discussion with the recruiter, a competency business interview and/or a Business Case interview (3 stages)