Senior Compliance Associate, Policies and Procedures (Code of Conduct) - 6 months maternity cover
The role is a 6 months maternity cover role based in our HQ in Amsterdam (2 days a week).
Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest e-commerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion.
With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses.
The Senior Compliance Associate, EMEA, is a compliance and ethics professional with substantive compliance program and stakeholder management experience. You will be part of the Compliance Operations team, reporting directly into the Deputy Chief Compliance Officer. As part of the Operations team, the Sr. Compliance Associate will be principally responsible for developing, operationalizing, and managing effective compliance programs, as well as real-time compliance and ethics counseling across the designated sub-markets or business unit(s) within the EMEA region. You will be the principal point of contact for Code of Conduct issues arising within the designated remit. In managing the preventive part of the Ethics & Compliance program the Sr. Compliance Associate contributes to creating a company-wide culture of ethics & compliance.
This role will be involved in a number of Ethics and Compliance projects, including but not limited to:
- Execute the Booking.com compliance and ethics program (as jointly developed between Booking Holdings and Booking.com) throughout the relevant markets by ensuring that relevant policies, processes and tools are effectively created and communicated to the appropriate people groups;
- Localize global compliance objectives and programs, and ensure respective regional/business leadership teams receive appropriate, proactive compliance engagement;
- Understand and review business activities and initiatives with a view towards providing real-time compliance counseling on potential compliance and ethics risks - including but not limited to Conflicts of Interest and Gifts &
- Entertainment exceptions - across the broad spectrum of products and businesses within purview of the region;
- Develop and deliver in-person compliance training for designated remit employees;
- Assist or lead as-needed with investigating or reviewing reports of Code of Conduct violations within the relevant market - including developing and implementing remediation plans following the completion of any investigations or reviews;
- Responsible for coordinating and providing periodic reporting to relevant leadership on compliance and ethics program initiatives;
- Promote a robust open reporting culture through engaging employee programs and initiatives, and increase Compliance & Ethics department visibility across the remit;
- Ensure and monitor implementation and effectiveness of compliance controls and programs including by conducting or assisting with compliance controls frameworks testing, compliance operations reviews, risk assessments, review of relevant internal audit findings and other monitoring activities.
Skills and experience required:
- 5+ years of relevant experience in compliance programming or a related position (including legal, ethics or compliance);
- Extensive experience in developing and managing compliance programming, setting up compliance processes and providing counsel on Code of Conduct topics, including but not limited to conflicts of interest and gifts & entertainment
Law degree a plus
Further traits we are looking for:
- Aligning with Booking.com’s Values (Think Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing)
- Being curious, flexible, and a creative & pragmatic problem solver
- Confident yet collaborative
- Ability to influence stakeholders across all levels within the organisation
- Being proactive, resilient and having the drive to get things done
- Having sound judgment and the ability to see the big picture and simultaneously appreciate the details necessary to operationalise the strategy
- Having the courage to take positions and make tough judgment calls
- Being a team player, self aware and a good listener - a diverse group will always find the best solution!
- Ability to move with agility, prioritise workloads and meet deadlines
- Forward thinking with an interest in emerging issues in legal and policy
Booking.com ensures equal employment opportunity to all employees and applicants. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy and childbirth, sexual orientation, or any other characteristic protected by applicable laws and regulations. We aspire to have a workplace that reflects all of the diverse communities we serve and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. We work to cultivate an inclusive culture in which all of our employees can be their authentic selves.
Why join the Legal & Public Affairs Team now?
Booking.com’s Legal & Public Affairs team is on a transformational journey at a transformational time for e-commerce and travel (think: growth, innovation, changes to how we operate); you will have an opportunity to actively shape the Department’s future. The Legal & Public Affairs team is also a critical part of the enablement of Booking.com’s strategy of the Connected Trip (a travel experience that includes not just accommodation, but also transportation, attractions, experiences, payments, flights etc).
This is a journey that requires close business and Legal & Public Affairs partnerships to redefine our business model, navigate complex regulatory environments, build new products, and negotiate increasingly elaborate commercial deals, among other important projects our teams get involved every day. To tackle this mission, it all starts with a strong team passionate about growing Booking.com in an ethical and sustainable way!
Who we are
To match our global footprint and the array of challenges we face, we are proud to highlight the diversity that exists across this group. We are a team of approximately 165 professionals - representing more than 34 nationalities - with lawyers qualified in many different countries, as well as non-lawyers with public policy, economics, compliance and risk backgrounds. Our team’s previous experience spans across a multitude of industries with team members having worked for major global companies (including Uber, American Express, Airbnb, Amazon, Google, Nokia), tech and other startups, government entities (e.g., the Dutch Competition Authority), and reputable international law firms (e.g., Hogan Lovells, Freshfields Bruckhaus Deringer, Baker Mckenzie), and Public Affairs firms (e.g., FTI Consulting, FIPRA, Brunswick).
In addition to our day-to-day work, we actively seek opportunities for our team members to engage in the wider global legal and public affairs communities through speaking engagements, training programs, and association memberships. Some of our lawyers are Board members of Consumer Law associations, Competition Law associations, Privacy associations, etc. We also believe in actively engaging with stakeholders to share our insights on policies affecting the travel experience and how travel tech innovations can fuel the digital transformation of the travel industry. For example, we recently launched Booking.com’s Public Affairs blog, where we publish our position on key policy issues (A World Worth Experiencing).
As a team, we believe in:
- Integrating with the Business and Legal having a “seat at the table”: we are decision makers that can have a real impact on Booking.com’s future
- Booking’s mission of making it easier for everyone to experience the world. Travel helps people become more open minded, curious and flexible
- Allowing members of our teams to experience different areas or, if they want to be specialists, give them the tools to become more effective in their jobs
- Providing holistic legal and public affairs advice; our team should not work in silos
- Always looking for better ways of doing things, improving our Legal Operations function, innovating and exchanging best practices
- Accepting that it's OK to make mistakes as long as we learn from them
- Having a sense of humour and having fun working together; we are a team that likes to collaborate and share in joys and challenges together!
- Ability to communicate verbally with impact and build a network of support
- Strong attention to detail and accuracy
- Fluent in English, fluency in Dutch is considered an asset, additional languages and international experience a plus
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.