Job Title: Account Executive - Taipei

Role description:

Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be the next Account Executive to join our outstanding Partner Services team in our Taipei office.

Key Job Responsibilities and Duties:

• Proactively connect with partners in your region to assist with the development of Booking.com's business;
• Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed;
• Maintaining a stable relationship with our partners (i.e. frequent performance calls and contact to ensure they offer Booking.com's customers the best availability and competitive pricing);
• Become an expert in Booking.com's products so the benefits and usage of our platform can be explained in detail to our partners;
• Finding opportunities for partners that will help improve Booking.com's business by using its segmentation to prioritize;
• Assisting with identification of new potential partner leads and pass these leads on for further follow-up;
• Receiving Customer Service critical issues which relate to the Account Executive's led portfolio and solving these in the most efficient manner for the business, partner, and customer;
• Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events for their handled portfolio.

Role Qualifications and Requirements:

• Strong and engaging interpersonal skills;
• Solution-oriented and results driven decision making;
• Ability to influence partners over the phone to implement recommendations;
• Strong work ethic, self-direct, and resourceful attitude;
• Ability to prioritize your workload and efficiently handle your time;
• Eye for accuracy and ability to be analytical;
• Ability to clearly and optimally communicate in English and Mandarin, both written and verbal; Ability to speak Taiwanese is a plus.
• Currently authorized to work in Taiwan

Benefits & Perks: Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
• Coffee, and snacks, including healthy and vegan options, daily*
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
• Free access to online learning platforms, development and mentorship programs
• Global Employee Assistance Program, free Headspace membership

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Diversity, Equity and Inclusion at Booking.com

Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

Career Development Opportunities

• Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
• Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)

Application Process

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department
• Please apply by using a CV in English
• The general recruitment process will entail: a phone discussion with the recruiter, a competency business interview and/or a Business Case interview (3 stages)