Customer Care Travel Advisor - AmTrav
AmTrav
About Us
At AmTrav, we make business travel easy, seamless, and stress-free. For over 30 years, we’ve helped companies book, manage, and optimize travel with our all-in-one platform and expert support. Recognized for our innovation and customer service, we’ve earned industry accolades, including Best Travel Management Company by BTN.
In 2024, AmTrav joined forces with Perk (formerly TravelPerk), the intelligent platform for travel and spend management, to enhance our offerings and provide even greater value to our customers. Together, our aim is to revolutionize the $1.3 trillion business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We've become the leading all-in-one travel management solution.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. At Perk, we combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
About the Role:
Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors in our next group onboarding date of 5th November. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.
What you'll be doing:
- Engage with customers through phone, email, and live chat
- Manage multiple communication channels efficiently
- Ensure high customer satisfaction and loyalty
- Book air, car, and hotel reservations using AmTrav's proprietary system
- Follow sales procedures and policies
- Record vital customer data for future reference
- Demonstrate a thorough understanding of the airline industry to provide accurate information
- Build positive relationships with colleagues, management, and partners
- A minimum of 2 years experience in a travel related job
- A minimum of 4 years of customer service experience
- A passion for travel and exceptional service
- Experience communicating with customers via phone, chat, and/or email
- Strong verbal communication and listening skills
- A strong work ethic and a desire for knowledge and growth
- Proficient oral and written communication skills
- Active listening, problem-solving, and empathy
- Strong computer proficiency with the ability to learn new programs
- Ability to thrive in a fast-paced environment with minimal supervision
- A positive, empathetic, and professional demeanor with customers
Compensation:
Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.
What do we offer?
- Competitive compensation, including equity in TravelPerk
- Generous vacation days so you can rest and recharge
- Comprehensive benefit plans covering medical, dental, vision, and life
- Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
- Global presence and hybrid working style
- Unforgettable TravelPerk events, including travel to one of our hubs
- Learning and professional development opportunities
- Exponential growth opportunities
- Paid maternity/paternity leave
- IATAN Travel Agent membership with discounts on travel worldwide.
Training: Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 6 weeks and is fully paid. The start date for this role is 5th November.
Work Schedule:
Once you have completed training you will be moved into your permanent shift.
Available shifts:
- 12pm - 9pm
- 1pm - 10pm
- 3pm - midnight
New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.
How we work
We believe real connection happens in real life. That’s why we follow an IRL-first approach, with most teams working together in person three days a week. Some roles, such as Customer Care, spend more time in the office to stay close to our customers and each other.
Our hubs are designed for collaboration and focus, spaces where ideas flow, creativity sparks, and people thrive.
We hire for potential, curiosity, and impact, not just formal credentials. What matters most is your ability to grow, learn, and make a difference.
As a global company serving diverse customers, we want our teams to reflect that same diversity. Whoever you are and wherever you’re from, you’re welcome at Perk.
All official communications will come from email addresses ending in @perk.com or @amtrav.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.