Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb is looking for a highly motivated and experienced Consumer Insights Lead to join our growing Research Team in a contract role. The mission of the team is to elevate human insight to fuel smarter decisions across the business.

You will primarily focus on our Events and Partnerships business, leading research that will help measure and evaluate the success of various partnerships and initiatives, identify & define market and audience opportunities and generate and refine potential ideas. This candidate will be tasked with designing and guiding research, shaping actionable insights and communicating these insights in clear and engaging ways in order to inform business decisions for stakeholders across the organization. This position will report into a Senior Consumer Insights Lead.

Responsibilities:

• Oversee measurement of key global events and partnerships that Airbnb maintains - establishing and maintaining measurement frameworks, monitoring trends over time and translating findings into clear implications
• Design, coordinate and execute strategic qualitative and quantitative research projects; involving a wide range of methodologies, such as focus groups, online tools, immersions, ethnographies, and simulated methodologies
• Identify and implement innovative research techniques and emerging tools — including AI methods — to address evolving marketing business needs
• Balance in-house execution with vendor-managed projects, maintaining quality and rigor across both models
• Prepare and present research findings, through both written reports and presentations, in a concise and compelling way to client teams
• Ensure all outputs are actionable, grounded in consumer knowledge, and guided by a broader understanding of business context and implications and inspire the team to uncover the “so whats” of all deliverables
• Fully leverage all market, competitor and product information to produce objective and actionable insights of market drivers, the competitive environment, promotional and treatment trends with key customer types
• Partner cohesively with the broader Research Leadership Team across business and consumer; avoid silos and seek out ways to add value by synthesizing and collaborating across the teams
  
  

Qualifications:

• 10+ years of relevant consumer insights experience with significant experience in measurement frameworks and tracking
• A degree in the field of research, marketing or social sciences. MBA a plus
• Ability to plan, manage and facilitate global research
• Experience on both the "client side" and "supplier/vendor side" of research a plus
• Expertise in a wide range of both qualitative and quantitative research methods with particular emphasis on longitudinal tracking methodologies
• Familiarity with advanced analytic techniques and emerging research tools, including AI methods
• Be detail oriented without sacrificing a broad strategic perspective
• Exceptional storytelling and communication skills — able to distill complex consumer data into clear, compelling narratives that influence senior marketing stakeholders
• Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork both inside and outside the department
• Comfortable operating in fast-moving, ambiguous environments and able to balance strategic thinking with hands-on execution
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $155-$178/hr

Benefits: Medical, Dental, Vision, 401K