Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. About the Role We're looking for an experienced Enablement Program Manager to support the Hotels on Airbnb team. This is a contract position ideal for someone who thrives in fast-paced environments, loves building learning experiences that drive results, and can jump in to make an immediate impact. You'll work closely with our Senior Enablement Program Manager to develop and deliver training programs, optimize our learning tech stack, and support our go-to-market teams as they scale hotel partnerships globally. What You'll Do

• Design and build training programs using instructional design best practices that help our Market Managers and Account Executives succeed
• Design and deliver role-based training programs, including mock calls, certifications, and playbooks
• Manage and optimize our learning management system, ensuring content is organized, accessible, and engaging
• Troubleshoot issues across our enablement tech stack and find creative solutions to keep things running smoothly
• Partner with cross-functional teams to translate business needs into effective learning experiences
• Use data from tools like Salesforce, Tableau, and Highspot to identify gaps and improve program effectiveness
• Take ownership of projects from start to finish with minimal supervision What We're Looking For Required:
• 5+ years of experience in enablement, L&D, or instructional design
• Hands-on LMS administration experience (we want someone who can build courses, manage user access, and optimize the platform)
• Experience in creating and delivering sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry.
• Strong instructional design skills with a portfolio that shows you can create effective, engaging content
• Strong cross-functional and stakeholder management skills
• Comfortable working with typical tech company tools like Salesforce, Tableau, Slack, Google Workspace, Asana, Airtable
• Experience supporting GTM teams—sales, account management, or partnerships
• Highly organized with excellent project management skills
• A solutions-oriented mindset—when you spot a problem, you come with ideas to fix it Nice to Have:
• Background at a SaaS company, especially in L&D or Enablement roles
• Experience with Highspot, Gong, or similar enablement platforms
• Familiarity with hospitality, travel, or marketplace business models
• Comfort moving fast and adapting to changing priorities Who You Are You're someone who gets energized by solving problems and making things work better. You don't wait to be told what to do—you see what needs to happen and take initiative. You're comfortable working independently but know when to ask questions. You appreciate well-organized systems and enjoy creating structure where it's needed. You thrive when you can see the direct impact of your work on people's success, and you're excited about helping a team scale efficiently. Belonging & Accommodations:
  
  

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $80-$100/hr

Benefits: Medical, Dental, Vision, 401K