The Community You Will Join:

Payment Risk Operations is at the heart of what makes Airbnb a place where anyone can belong anywhere. We're the guardians of trust in our global marketplace, working tirelessly to create safe and authentic experiences for millions of hosts and guests worldwide.

Our mission is simple yet powerful: protect our community while preserving the magic of travel. We're passionate about user satisfaction and dedicated to crafting thoughtful policies, intelligent rules, and innovative systems that elevate the quality of every interaction on our platform.

The Difference You Will Make:

As a Risk Trends Lead, you'll design, enhance, and oversee the business processes that serve as our first line of defense against fraudulent activities across the entire Airbnb ecosystem. You will partner closely with cross-functional teams, including both technical and non-technical teams, to ideate, design, and develop solutions that tackle the most complex transaction risk problems facing the Airbnb platform.

A Typical Day:

• Protect our community by leading timely investigations and analysis of suspicious behavior, fraudulent transactions, and platform abuse to maintain trust and safety across Airbnb
• Stay ahead of bad actors by identifying platform vulnerabilities and partnering with cross-functional teams to build preventative measures against fraudulent activity
• Be our fraud detective by continuously monitoring user transactions to spot emerging threats and evolving fraud methodologies
• Own incident resolution from escalation to closure, ensuring swift and thorough case management that protects our hosts and guests
• Drive scalable solutions by collaborating with business, technology, and security/risk partners to identify and solve complex risk challenges that impact millions of users
• Build the future of fraud prevention by working closely with Product and Data teams to develop both proactive and reactive solutions that stay one step ahead of platform exploitation
• Navigate complex investigations by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries related to fraud and criminal activities
• Tell the story through data by creating compelling fraud reports that highlight emerging trends and business impacts for senior leadership
• Embrace the unexpected by taking on additional fraud operations initiatives that help strengthen our platform's security posture

Your impact will span:

• Transaction security across all Airbnb products and services
• User verification and onboarding experiences that balance security with seamless user journeys
• Fraud detection systems that evolve as quickly as the threats they combat
• Operational excellence that keeps our community safe while maintaining the hospitality that defines Airbnb

Qualifications

• Minimum of 5+ years professional experience in fraud, abuse, audit, or cybercrime investigations
• Detail-oriented, highly analytical, and strong project management skills
• Ability to understand opposing points of view on highly complex issues
• Strong ability to gather information from various online sources and community groups
• Advanced SQL skills
• Capacity to draw actionable insights from datasets

Preferred Qualifications

• Python, or equivalent is a plus
• Data science background is a plus
• Tableau/Superset - Experience with data visualization and business intelligence tools
• Trino/Presto - Experience with distributed SQL query engines for large-scale data analysis

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.