Travel Tech Essentialist Job Board

The Leading Platform for Travel Tech Careers and Talent. Jobs updated daily

Employers / Post a Job

Senior Manager, Field Operations, US - West



San Francisco, CA, USA
Posted on Thursday, April 25, 2024

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Stays Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search. Additionally, the Stays Supply team serves the needs of their global hosts by supporting more efficient planning and execution of growth strategies in a way that resonates with Airbnb’s communities.

The Difference You Will Make:

In this position you will lead a team of market managers and be responsible for the end-to-end strategy for supply acquisition, host quality, account management and listing optimization in the assigned markets. This role will cover the West Territory.

A Typical Day:

  • Lead a team of Market Managers responsible for maximizing partner relationships with Airbnb Homes Hosts and achieving KPIs and business performance goals. Guide Market Managers on territory and local strategies for supply optimization and acquisition.
  • Collaborate with the Director of Stays Supply, AMER, and country leadership to design and execute targeted supply strategies.
  • Accountable for the business performance of the assigned territory, including meeting revenue goals, acquiring new quality partners, upselling existing partners, and improving supply business KPIs. Measure partner engagement and performance.
  • Manage supply acquisition and optimization, including accurate forecasting.
  • Utilize scalable and attributable methods to achieve objectives and key results in the territory.
  • Drive cross-functional business initiatives by partnering with Stays Supply leadership and other teams within Airbnb.
  • Collaborate with counterparts in other offices globally to share insights and work on global and cross-functional initiatives.
  • Conduct quarterly forecasting, planning, and reporting sessions with the support of the Director of AMER Stays Supply and Regional Director.
  • Identify barriers, market shifts, and trends, and propose solutions to overcome them.
  • Coach team members to maximize their potential in their current role and develop them for future positions within the organization.

Your Expertise:

  • 10+ years of relevant global field operations, or similar, experience with at least 3+ years in a management role managing teams
  • A bold and compassionate leader with a proven ability to grow, develop and scale high performing teams
  • Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact
  • Operates with a growth mindset and has a very strong bias for action
  • Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
  • Ability to influence product, policy, and other cross functional stakeholders to attain new revenue streams for direct team or region
  • Can lead training series
  • Expertise in achieving strong results managing through others
  • Ability to successfully and confidently performance-manage team members
  • Knows how to create a positive and driven team culture
  • Considered an expert in the assigned territory
  • Shares learnings and independently influences cross functional partners to support relevant goals
  • Executes with limited guidance
  • Previous relevant experience in growing supply, working with Community groups and/or understanding a locally regulated marketplace.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range
$155,000$199,000 USD