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Data Director

Airalo

Airalo

Europe
Posted on Wednesday, March 6, 2024
About Airalo
Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 40+ countries and six continents. What glues us together is our commitment to changing the way you connect.
About you
We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.
About the Role
Position: Full-time / Employee
Location: Remote-first
Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits
Airalo is looking for a talented and motivated Director of Engineering, Data to join our team and support our rapid growth as we expand into multiple additional global markets, while building our B2B & B2B2C offerings. In this role, you will have the opportunity to be one of the first Data leaders to join Airalo, hence defining our vision & team structure moving forward. The ideal candidate should have similar experiences implementing rapid growth structures from scratch & possess a strong passion for Tech, Travel & Telecommunications.
As a Director of Engineering, Data you will be responsible for ensuring that we have data at the heart of everything we do. You will create, build, maintain and implement the team’s strategy, vision, roadmap initiatives and projects. You will oversee a team of data analysts, data scientists, and data engineers. You will be collaborating with various business functions such as Growth, Product, Finance, and Networks.

Responsibilities:

  • Build a data warehouse to combine various sets of data:
  • Aggregate CDR (Call Detail Record) data to measure data usage per eSIM / user
  • Analytics platforms such as Google Analytics, Clevertap, Firebase etc.
  • Ads & Attribution platforms such as Google Ads, Adjust etc.
  • Internal metric tracking such as: Engineering metrics, Deployment Frequency, Lead Time for changes, Mean Time to Restore, Change Failure Rate, Application performance (page speed, etc)
  • Support metrics: analyze data and trends to identify opportunities for improving the quality of support, and work collaboratively with the User experience, Partner experience and Quality Assurance teams to continuously improve the quality of customer service: Low NPS Survey, CSAT, Ticket / Chat types, Social Media, (AWT, AHT, FRT, ART, Assigned and closed tickets and chats), QA Team Metrics
  • Define and build an AB testing strategy and platform to set up structured A/B testing plan and run structured tests / randomized control trials
  • Define and build end to end data funnel between media platform data and business data to map the journey from impression to life time value across all dimensions and perform analyses
  • Define and build media attribution models: Market Mix Models, Data Attribution Models, Incrementally to help decide budget allocations between media channels
  • Define and build data pricing model and tool including data scraping to make strategic pricing decisions and reflect profitability
  • Define and build data models for real-time personalization
  • Utilize data to develop tools for monthly, annual and long term forecasting and planning

Requirements:

  • Relevant degree in Business Management, IT, Computer Science or equivalent with 10+ years of experience in the area of data warehouse, BI & reporting and / or data management
  • Successfully implemented large-scale data warehouse / data lake within embryonic environments while educating internal stakeholders through specific programs
  • Strong technical knowledge of data integrations, ETL, data warehouse & data modelling
  • Proficient in Java / Scala / Python / R (at least one language) and SQL.
  • Hands-on experience in handling incident, problem, configuration, capacity and availability management

Good-to-have:

  • Experience working with internet and technology companies
  • Experience working with Telco, MNOs & MNVOs
  • Verbal/written fluency in additional English plus local/regional languages
We sincerely thank all applicants in advance for submitting their interest in this opportunity with Airalo.